What is the work of a freight dispatcher and how to open a business in this area from scratch. What is the work of a freight forwarder and how to open a business in this area from scratch What is the activity of a freight forwarder

If this is what you do professionally, then we offer you cooperation with our company! Why should you choose us?

COOPERATION IN THE FIELD OF CARGO TRANSPORTATION

There are several reasons for this at once, one of the main ones: this is the fact that we have been engaged in similar types of services for a long time, which means that only we can guarantee you mutual cooperation in the field of cargo transportation. With us, you will do your job without unnecessary hassle, because we value our reputation.

Cargo transportation from the company Mobile Logistics has a number of advantages:

  • Our prices are the lowest for shipping
  • Cargo transportation is carried out by qualified professional drivers and loaders
  • In our fleet only modern and comfortable cars
  • Cargo transportation with Mobile Logistics saves time and money

BUSINESS cargo transportation

In our company, everything related to cargo transportation is put on a very high level. It is very profitable to do business with us in the field of cargo transportation, as we know quite a lot about how to do it right, and about what “undercurrents” you can meet on the way to success. Starting cooperation in the field of cargo transportation with us, you can always count on the completeness of information.

business in sphere cargo transportation

Especially for you, we will prepare all necessary information concerning the carriage of goods, which are offered by different carriers, all rigging services. And our company will choose for you only the most profitable options! Here it should be noted that you can not worry about the "purity" of our business. All our partners undergo a mandatory registration procedure, having state documents for their type of activity and licenses for international trucking and domestic cargo transportation.

Freight transport is a market with hundreds of transport firms. Moreover, among them there are both small enterprises and large transport companies. How to start a business in cargo transportation and what are the specifics of this business? In short, in the signing between the client and the carrier company of an agreement on liability, packing and unpacking of the transported items, placing them in the right places, timely delivery. It would seem that everything is simple and clear, but this is only at first glance.

This market is now full of start-up tiny transport companies. A company of several people gathers, put on the phone of an operator who accepts applications, and begin to work. But such "firms" are not reliable and customers, as a rule, remain dissatisfied with the quality of services. Contracts are not drawn up, one cost is called over the phone, and in the end, in fact, a completely different figure “pops up”.

Serious, responsible companies providing high-quality services are now on Russian market A little.

If you decide to start a business in the field of cargo transportation, then initially you must oppose a worthy alternative to not always high-quality and cheap transportation and make this the main rule of your work.

Conscientious services are always and everywhere in demand, and customers will definitely come to you.

First step: legal support

If you have opened your small business and started working, the first thing to start with is the execution of a liability agreement. Clients, in most cases, try to save money and turn to a cheap company. In this case, the contract is usually not drawn up. As a result, theft may occur or the customer may receive damaged furniture.

After all, not everyone knows that at the time of cargo transportation, legal responsibility for the property of the customer passes into the hands of the carrier. He becomes financially responsible and, in the case of "unscrupulous" firms, there is no guarantee that the client's property will be delivered safe and sound. Therefore, the conclusion of an agreement is not an empty formality, but a necessity, and it must be drawn up as accurately as possible legally.

For the entire period of transportation, the contractor is fully responsible for the property of the customer. But in no case should you be afraid to take on this responsibility. If you have decent and responsible movers and a well-established mechanism of work, then in the eyes of the client the image of your company will noticeably grow and he will definitely use your services again and, perhaps, recommend you to his acquaintances and friends.

The next stage is the adjustment of the legal base of the business. Many customers try to draw up a contract "for themselves", to make certain adjustments that may be inconvenient for you. Therefore, your firm must have a lawyer who would be involved in the preparation of competent contracts. When transporting expensive items, you should take into account a certain percentage of the value of the cargo. After all, you directly bear liability for the delivery of goods safe and sound. This item must be specified in the contract.

Try to work by bank transfer or 100% prepayment, as there are unscrupulous clients who can “throw” you with payment. All these points should be specified in the contract. Proper legal support and preliminary signing of the contract will save you and your customer from unforeseen troubles.

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Formation of a team of like-minded people

The next stage is the formation of the team. At the initial stage, you can perform the functions of a dispatcher and manager yourself. Six loaders should be enough for you to start with, and when a large number of orders are not expected, it is more cost-effective to hire movers for piece work. Try to create comfortable conditions for your employees, do not save on salaries, provide them free shipping to work public transport, provide free mobile communications organize free lunches.

It is clear that at first it will not be easy to create such conditions, but, believe me, your employees will appreciate it and will do their job in good faith. Another tip: try not to take your friends to work. On the one hand, a friend should not deceive, but on the other hand, it is much harder to ask him. As a result, you can lose a friend and lose an employee.

For successful work you need trucks. For starters, two or three cars, different in carrying capacity, will suffice. The main thing is that they are adapted for the transportation of furniture. We recommend that you purchase imported cars, even if they cost more than domestic ones. After all, it's no secret to anyone that the domestic automotive industry is noticeably inferior to European and Asian manufacturers. You don't need to spend extra money on car repairs. It is worth noting that in order to start working in the field of cargo transportation in an average Russian city, you need 5-7 thousand US dollars, excluding the cost of cars.

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Work for the long term

A multiline phone is probably one of the most important features in your office. The location of the office is not of fundamental importance; at the initial stage, it can even be an ordinary apartment. You will need a polite dispatcher who will take orders. A long and detailed conversation with a client takes time. you have no right to miss the next call from the customer. If you do not answer, then he will immediately rush to look for another company, and this is an unacceptable “luxury”. This is where a multiline phone comes in handy.

Strive to build long-term relationships with clients. There is an erroneous opinion that you can use the services of a cargo transportation company only once. But this is far from true. Situations vary, and it is not uncommon for your clients to find themselves in a state of relocation again. And if you have done your work efficiently and conscientiously, then the client will contact you again. There is also a seasonal factor in this market, since at the beginning of summer many people leave for their summer cottages, and before the new year, the terms of lease agreements for offices come out. In both cases, the services of carriers are required. But after new year holidays the dead season is coming.

Use the Internet for work, because it is the main source of serious customers. It will not be superfluous to create your own website. This will be proof that your company is not a one-night stand. Try to avoid ads in printed publications local scale, where anyone can put information about themselves without any control. This is how the majority of small "firms" working at dumping prices usually look for customers. Advertising can also be placed on the overalls of your employees and on car bodies.

Many important links are involved in the process of cargo transportation, one of which is the cargo dispatcher. What is this specialist? What is his job? How to become a freight dispatcher and open own business in this direction? You will find answers to all the questions raised in our article.

What is the activity of a freight forwarder

Freight dispatcher is an important link between the cargo owner and the carrier

The dispatcher is a production link, which is responsible for establishing communication between the cargo owner and the carrier. More specifically, he selects the appropriate transport for delivery, based on the requirements of the owner of the cargo, and tracks its movement along the entire route up to the destination. In addition, the dispatcher is responsible for coordinating the interaction of several customers in the process of delivery of groupage cargoes, or those cargoes that are transported by additional loading.

As soon as the cargo arrives at the appointed place, the work of the freight forwarder is considered completed, and he receives a predetermined percentage of total amount contracts (as a rule, it is 10-15%).

In order to find an option that suits the customer in a short time, the freight dispatcher must have sufficient experience and knowledge in the industry, be polite, sociable, always collected and stress-resistant. The last component is especially important, since the freight forwarder, being a kind of bridge between the customer and the contractor, is responsible to both of them - in some situations even financially.

Interaction through a freight dispatcher is, of course, mutually beneficial for both customers and deliverers. Cargo owners save their time on searching for carriers, and those, in turn, do not have to constantly scour in search of free and return cargo.

How to start your own trucking business

Before you open your own business in the field of cargo transportation, carefully study the current situation in this segment: how crowded it is with competitors, what methods they use to attract customers, their strengths and weak sides. This information will help you build your own strategy and avoid repeating the mistakes of others.

If you do not have large funds, you can open an office at home

After that, decide on the scope of future activities and, accordingly, legal form. If you are planning to open small company, then a home office and registration as an individual entrepreneur will be enough. Well, if the budget allows you to immediately launch a wide range of activities across the entire range of services, then you can’t do without renting a room and registering an LLC.

The type of activity you need according to OKVED is “Organization of cargo transportation”.

In the second case, you will have to equip the office to the maximum necessary equipment and resort to hiring employees. With the economy option, a multi-channel phone, reliable unlimited internet and own forces.

Not only the size of the staff and premises for work depends on your financial capabilities, but also such important question like having your own car park. If there are enough funds, then you can purchase a certain number of cars in the property. If the budget is not so big, then there is an option to rent Vehicle. Well, for those who decided not to spend money right away, there remains only an intermediary role between the shipper and the carrier.

In order for your business to be known, it must be heard. And how to achieve this? That's right, with advertising. We recommend using all possible sources: advertisements in newspapers, a video or a ticker on TV, roadside billboards (if funds allow) and, of course, the Internet. On last way place special emphasis on promotion, because, according to statistics, 80% of all cargo transportation transactions take place via the Internet. Go to popular resources, forums, communities in in social networks, leave information about yourself, send letters of cooperation, arrange fan mailings. In the future, the expansion of your company's customer base will be mainly due to word of mouth.

We also recommend that you go through the catalog of enterprises in your city to determine which of them, by virtue of production activities may need shipping. Once you have identified a list of such companies, let them know about your business through email or phone call. If there is an opportunity to pay a personal visit, it should not be neglected either.

Documentation in the trucking business should be taken as seriously as possible.

Your interaction with both carriers and cargo owners will take place on the basis of contracts, according to which you search for customers and suitable vehicles, respectively - this applies to both LLCs and individual entrepreneurs. In general, documentation should be taken very seriously. If you yourself do not have the necessary competencies, seek the help of a lawyer. Every little thing must be taken into account in order to avoid possible misunderstandings and misunderstandings.

For example, an application for transportation should contain the following data:

  • type of vehicle;
  • vehicle number;
  • place of cargo loading;
  • place of unloading;
  • type of cargo;
  • its weight;
  • volume.

Check the signatures and seals of the parties involved in the shipment. Cargo transportation is paid in cash upon unloading or by bank transfer after receipt by the cargo owners of OTTN. All documentation on applications and contracts is available for free on the Internet, for example.

Video: How to start your own business in the field of cargo transportation

Whether the trucking business succeeds or not depends on a number of factors, but, above all, on you personally. If your approach to doing business is professional and conscientious, your methods are unique and innovative, and your communication style with customers and carriers is friendly and open, then luck will pay attention to you.

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A diversified company - that sounds impressive. But these are general words that say little about a particular enterprise. We want to tell you a little more about what SferaTrans does and how we do it.

We plan cargo transportation not so that you lose less time and money - but so that you get even more profit. For example, we are always working on several route options to offer you the best one. This is beneficial to both parties. The greater the economic return from transportation to the customer, the more successful our cooperation will be in the end.

What do you get:

The main direction of our work is cargo transportation. But we do not just rent large-capacity vehicles.

Turnkey cargo transportation

We organize the delivery completely - from drawing up the route to transferring the documents to the recipient.

Work with any volume

We work with any consignments of goods ranging from 50 kg to 20 tons.

24/7 cargo control

We provide forwarding and round-the-clock control over the movement of vehicles. For this, Sferatrans uses GPS monitoring.

For 10 years of work, we have studied all the features of cargo transportation in Russia. We know which cars are better not to use because of their unreliability or irrationality. We know which routes are the busiest, where you can lose a day in traffic jams, and which routes are best not to send fragile items due to poor road surface. Thanks to this, we can calculate not only the duration of the trip, but also its economic efficiency. And this is always important!

The goal of our forwarding company is to reach mutual understanding with each of our clients. Our work can be compared with the creation of author's products - for any situation we select a unique "key" made according to individual project. We do not offer ready-made templates. After all, it is impossible to find one “recipe for success” for all occasions. And yet - what in one case "did not work" in another may be the best solution.

"SferaTrans" is ready to solve all the problems associated with moving in Moscow and the region

How we are working:

We start work immediately after the application

After your call, work begins immediately: you need an urgent move - the car will be at the entrance the next day;

As a diversified company, we also handle property loading, packing, warehousing and many other services. This implies full responsibility to the client - both material and moral. What carrier wants to see unflattering reviews about their work? For more than 10 years we have been maintaining the same decent level of service and monitoring our reputation.

"Sferatrans" - they turn to us for the quality of cargo transportation.

"Sferatrans" - they turn to us to win.