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I log into Facebook and I am given that the account is disabled (access to the account is blocked or it is deactivated). Why? What to do? Read this manual and it will help you solve the problem.

What happened? Why was my Facebook page blocked?

Your page is disabled, so you can't log in even if you enter the correct username and password. This was done by the Facebook administration because your page violated the terms of use of the site. The reasons can be very different:

1. You yourself violated the rules of Facebook

Facebook has terms and conditions for using the site, without agreeing to which you cannot register (link here at the end of the instructions). Therefore, if you have a Facebook page, it is understood that you have agreed to comply with these conditions. And agreed that you could be blocked if you don't follow them. (maybe you read badly or just agreed without reading?). There can be many reasons for blocking an account, because there are also many rules. Some possible options:

• You posted some materials that violate the terms of Facebook (foreign without the permission of the author, illegal, fraudulent, hostile, offensive, etc.).
• You have been given a clearly false name or false information about yourself.
• You pretended to be someone else.
• You had not one personal page, but two or more.
• You used your personal page for commercial purposes (there are company pages for this).
• You behaved aggressively or abusively.
• You sent unsolicited advertisements, messages, multiple friend requests, or harassed or threatened people. Even one complaint is enough to block.

2. Someone Hacked Your Account and Violated Facebook Rules Using Your Page

In this case, you don’t understand at all why you could be blocked, because you didn’t violate anything. It turns out that attackers could access your page (hack it) by learning your login and password, and send unwanted advertising on your behalf or do something else. Perhaps your password was stolen by malware or a virus, or perhaps you yourself entered the password on a fake site, thinking it was Facebook. It's your fault, because you yourself have to take care of security. And Facebook had no choice but to disable your page.

3. Your page was blocked by mistake

Facebook reported that they block about 1 million pages of scammers, spammers and other violators per day. With such a number, pages of respectable users are sometimes mistakenly blocked. Maybe a similar technical error has affected you as well. What to do - read below.

What to do if the page is blocked? How to unlock?

If you think you didn't break any rules (or you did, but you deserve forgiveness), Submit a request to appeal the ban. The application for appeal must be sent from that address Email that was linked to your Facebook page. Please note that if the violation is serious, the account may not be restored.

What if the page is not unlocked in any way? Will I be able to use Facebook?

If you failed to restore access, you can register a new page and continue to use Facebook. Just don't break the rules again.

What to do if a new page on Facebook is immediately blocked?

Most likely, your computer has a virus that steals passwords. Immediately after that, suspicious activity begins in your account - for example, spam is sent. You may not notice this, but the administration still blocks the page. Therefore, first you need to solve the problem at home and deal with viruses.

Another possible reason is that you are violating Facebook's rules but you don't understand it. We advise you to read and follow them (link below). If you don't like them, just don't use Facebook - no one is forcing you.

Advice: so that your page is not blocked, use a reliable and secure way to log into Facebook - the "Login" start page. This is a convenient and well-known site that has helped hundreds of thousands of people enter their page. Works since 2010. Try it right now:

Maybe they didn't actually block you?

If in fact you do not see the message that the account is disabled, but only think so, then you may be mistaken. Perhaps you have problems logging in (for example, the wrong password) and you need to read this:

Account blocking is a problem that may never affect you, or it may cause losses or deprive you of potential profit. It is especially disappointing if the account is blocked on the eve of the holidays, when advertising cannot be postponed for several days.

I have been creating content for advertising on Facebook for 5 years, I have been launching it myself for a year and consulting. At least once a month they complain to me about blocking my account, or I myself find myself in such a situation. Usually the block is removed simply, but it is better not to allow it.

There are three main reasons why Facebook blocks Ads Manager:

We will analyze how to avoid blocking, insure against the consequences, and what are the possibilities to quickly restore work.

Why they block

Facebook protects its reputation and advertisers' finances. The algorithm blocks ads or means of payment when actions or content appear suspicious to the system. the main task algorithm - to calculate bad advertisers. The algorithm works on the principle of "it is better to block good advertising than to show the unacceptable". Due to the capricious system, conscientious users also get banned.

bad publicity

When checking, the algorithm looks at the image, text, and page where the ad links. Therefore, all the rules apply not only to the material that will be seen Facebook users, but also to the page that the user gets to when clicking.

Suspicious use of an account or means of payment

If a scammer gains access to your advertising account, he can spend the funds from your card on his advertising campaigns. Facebook takes care to quickly capture the actions of scammers and put a block. The algorithm considers it suspicious when:

You will receive one of these messages:

Don't worry, as long as you haven't violated Facebook's rules, the block can be removed quickly.

By mistake

Every day, the Facebook algorithm processes the ads of five million active business pages and occasionally makes mistakes. If your advertisement reaches a live operator, he does not always evaluate it objectively: different operators can interpret the same advertising message in different ways. Often Facebook blocks by mistake and admits it:

Or mistakenly blocks the payment instrument, restores it after your complaint and apologizes:

Translation:

Thank you for contacting Facebook. I'm sorry for the inconvenience.

I have restored your account, so now you have access to payment methods again. Just go to the payment section.

How to avoid blocking and prevent the consequences

If disabled due to suspicious activity

If your account or payment method was disabled due to suspicious activity, fill out . Describe the problem in detail, indicate the reason and add a copy of your passport or ID. Usually, an automatic or template message comes in response:

Translation:

Thanks for reaching out to Facebook.

It seems that we have already been informed about the problem with means of payment. Please allow 2-3 days for us to investigate the matter further. To see our response or provide up-to-date information, go to letters from support.

We appreciate your patience.

You don't have to answer it, just wait. Typically, Facebook removes such a block within 1-3 business days, but it can take 2-4 weeks.

They can immediately apologize.

Translation:

Thanks for reaching out to Facebook. I'm sorry for the inconvenience caused.

I have unblocked your account, so now you have access to payment methods again. Just go to the payment section.

Or they may say that further actions or unlocking are impossible:

Translation:

After careful consideration, I have determined that we cannot take further action on your matter.

Translation:

We've determined that your billing account has been disabled because it doesn't comply with Facebook's policies. To protect the interests of our users, we cannot restore your billing account at this time.

Thanks for understanding

If you didn't break Facebook's rules or didn't do it on purpose, don't trust that the decision is final. Operators can unblock an account, but you will need to explain in more detail why they should do so. Write to support further.

Today, many entrepreneurs have a Facebook advertising account. If it is blocked, then such people will lose access to their advertisements, audience, statistics. As a result, problems will begin with the promotion of your site. The social network does this to prevent fraud. Consider how to unblock an advertising account on Facebook.

How Facebook blocks ad accounts

There are only two types of account blocking:

The main part of the blocking of 95-99% of advertising accounts takes place in automatic mode. Usually, after that, restoring your profile is easy, even without contacting support. If the blocking is manual, then it will become much more difficult to restore the profile to work.

How to minimize the chance of blocking your ad account

The user has not only the right to do this, but also the opportunity. You need to be careful and follow a certain algorithm:

• It is required to study well the rules of Facebook advertising policy. Please note that they are subject to change on a regular basis.
• When paying for any actions, you can not use someone else's bank card or plastic on which the expiration date expires. For the calculation, it is worth using the nominal props. Also, the card should always have a minimum amount to pay any possible debt.
• You cannot create multiple ad messages after a new ad account has been registered.
• You should avoid frequent authorization from foreign IP addresses while traveling. To do this, use the mobile application.
• You should not add advertisers or page administrators, people with a bad reputation on FB.
• Do not give your password to your profile to strangers.
• Targeting needs to be fine-tuned.
• Landing pages should be organized in such a way that users linger on them certain time. Then Facebook will have no doubts about the seriousness of the advertising campaign.
• It is required to avoid possible violations, especially immediately after creating a new account.
• Disapproved ads should be removed immediately.

If you stick to these simple rules, then the probability of blocking an advertising profile will become minimal, but it cannot be completely excluded.

Recovery instructions

If the account is blocked, you will need to take measures to renew it. This cannot be done over the phone. If everything is organized correctly, then you will succeed.

Step 1. Determine the reason for the ban

This is required in order to quickly restore your profile, because the longer the account is blocked, the greater the loss in business. There are 2 ways to determine the reason for blocking. Let's consider them in detail. Method one:

You can find them in the list presented above in the article, or by reading the rules of Facebook advertising policy.

Step 2. Choose the right way to contact technical support

In order to contact technical support, there are 4 options. Which one to choose depends on the reason for the blocking. But if you still could not understand them, then you need to use the first option.

№1 . The account has been disabled due to suspicious activity. In this case, automatic blocking was applied. This could happen:

In such a situation, you need to follow this link: https://www.facebook.com/help/contact/1582364792025146.

№4 . For various reasons - chat. This method not suitable for every advertiser. It all depends on financial costs for advertising. To write to the chat, you need to use this link:.

Step 3. Fill out the form and send it to technical support

Here you need to carefully fill in each column. If Facebook asks you to submit any documents, then this must be done. Also, when filling out the form, it is required to describe in detail the current situation. Example:

1. You need to specify general data:

• Whose account is disabled.
• His number.
• The method by which advertising was paid for.

2. Filling in the data about the owner of the bank card:

• It is indicated who its owner is (the answer is "I").
• Name and surname.
• Email address.
• Reason for using the card.

• Whether you tried to purchase an ad (requires a Yes answer).
• Description of the campaign.
• Whether there were unusual expenses (must answer “No”).

4. Specifying information about the payment method:

• Does the location differ (answer "No").
• Real location (the city is indicated).
• The country of the settlement method.
• If these are other states, it is required to explain why.

5. Color photo application and form submission. You need to download the file to your computer and click the "Submit" button.

After filling out the form and sending the photo, you will receive a notification by e-mail that the request has been submitted to technical support and after that you will receive a response from specialists.

How long does it take to restore an ad account

It all depends on what was the reason for the blocking and the day the user contacted technical support. Waiting for a response takes from 1 to 3 days. But without taking into account public holidays as well as weekends. If the reason for blocking the advertising profile was not serious, then during this period it will be unblocked. Otherwise, it will take more time and it may be that access will not be restored.

Four important nuances when communicating with technical support

When you write a letter to technical support social network Facebook, follow these rules:

• You need to be polite and not write messages on emotions. It should be remembered that the employees of the company with whom you communicate are not related to the fact that your account was banned.
• Write to English language. You should not write in Russian on FB. In this case, you may not receive a response or be notified after 1-4 weeks. If there are difficulties with English, then you should use Google translator. Employees of the company will be able to understand you.
• Do not write to FB what you, as an advertiser, bring to them big income. These are those people, by the standards of the company, who spend 1 million dollars a month.
• Answer all questions of specialists honestly and describe the situation as fully as possible. You also need to be prepared for lengthy correspondence and expectations.

Consider these nuances, and then communication with the service technical support will be comfortable. You will also have a chance that your application will be considered faster.

Conclusion

Using the tips listed in the article, firstly, you can avoid blocking an ad account, but if this happens, then do whatever is required to unblock it. If there were no violations of Facebook advertising policy, then quickly. Do not think that you will not have to face blocking in FB; this will happen if you engage in advertising on social networks. By following the tips, you will quickly cope with this.