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During the judicial investigation, a petition becomes a formal request, set out in writing by the participants in the judicial proceedings for the purpose of carrying out certain actions:

1. clarification of individual facts relating to the court hearing;
2. ensuring their own safety or legal representatives acting during investigation or legal proceedings,

Petition

A petition is a formal request submitted individually or collectively to state or local government authorities in writing for the purpose of initiating or changing some government decision.

Petitions, sent, as a rule, to the highest bodies of state power, raise not private, but socially significant public issues.

In Russia, there is no special federal law establishing a special procedure for the nomination, petition, its direction and consideration, or not yet, and the Constitution of the Russian Federation, due to the absence of articles on petitions in it, does not give Russians the right to submit them.

In a number of developed countries, the right to submit petitions, as well as the free expression of their people, is enshrined at the legislative level. In accordance with the adopted laws, a minimum number of signatures has been determined that must be collected in order for a document to be submitted for consideration to a government body. The minimum number of signatures in a petition depends on the characteristics of the legal system, the ability to quickly process requests and, naturally, on the political system of the state.

Petitions in countries where their nomination is allowed are one of the most important tools for society to influence the government. They provide communications between authorities and citizens, although often for different reasons.

Possibility of putting forward petitions in Russia

The possibility of putting forward petitions in Russia is regulated by the Decree of the President of the Russian Federation “On the consideration of public initiatives sent by citizens of the Russian Federation using the Internet resource “Russian Public Initiative” (No. 183 of March 4, 2013).

With the help of this portal you can reach a very large audience and, as a result, collect much more signatures. In addition, the need to prepare a huge layer of paper documents, conduct personal meetings and establish contacts has disappeared. It is not surprising that e-petitions have become very popular for this reason. Electronic and paper (written) versions of petitions are equivalent in legal force.

The purpose of petitions is not only to collect signatures. They create a more important opportunity - they unite people who are not indifferent to a specific common problem, on which they can work together, achieve the necessary attention to it both from the authorities and organizations, companies and a wide range of socially active groups of the population.

A petition, at its core, is an official statement of the will of a certain number of citizens. The authorities must take this fact into account. A petition allows you to influence the adopted law, partially change it, or even repeal it if there are sufficient grounds for this. Petitions, by and large, can be put forward in relation to any issue, be it the removal of a corrupt official from office or the creation of a children's park in a city or town.

On the page of the government services website “Russian Public Initiative” the official website is ROI.ru. Registration and voting" you can familiarize yourself in detail with the conditions for filing a petition and online voting for the proposed proposal, in particular, with the requirement that the petition should not contain initiatives that contradict current Russian legislation.

Virtual reception areas for submitting applications, appeals, complaints, petitions and proposals

An example of new forms of dialogue between the authorities and various institutions with the population can be:

• virtual reception of the State Duma of the Russian Federation,
• the official website of the Administration of St. Petersburg, which is an electronic reception for sending requests and messages,
• electronic reception of the Government of the Leningrad region,
• electronic reception of the Moscow Government,
• electronic reception of the Department for the Development of New Territories of the City of Moscow,
• virtual reception of the Administration of Krasnoyarsk,
• Internet reception of the Smolensk City Administration,
• official website (electronic reception) of the Administration of the Guryevsk urban settlement of the Kemerovo region,
• Portal of the Department of Health of the Kostroma Region,
• virtual reception of the rector of the State Budgetary Educational Institution of Higher Education of the Moscow Region "Academy of Social Management",
• Active Citizen website is a project for those who care about what happens in Moscow, which is a platform for electronic referendums launched on the initiative of the Moscow Government,
• Portal of caring people, created by the Administration of the Lipetsk region,

where people submit their proposals affecting various issues of life in their region. They are discussed by the participants of these interesting projects, the results of which are the implementation of the best ideas and the solution of the problems identified in the appeals.

Not at all excluding traditional forms of written appeals and personal receptions with managers, executive authorities and various institutions, providing citizens with the convenience of appeals, additional opportunities to receive comprehensive consultations and answers to questions of interest, to make proposals and initiatives, to openly express their opinions on issues that are relevant to them. cities, regions, regions, virtual reception topics are becoming increasingly popular.

Rights of persons who submitted applications

When contacting authorities and any other authorities, a citizen has the right:

• provide additional documents and materials;
• request additional documents and materials from the addressee;
• get acquainted with documents and materials related to the consideration of the application, if this does not affect the rights, freedoms and legitimate interests of other persons and if these documents and materials do not contain information constituting a state or other secret protected by federal law;
• receive a written response on the merits of the issues raised in the appeal, notification of the forwarding of a written appeal to a state body, local government body or official whose competence includes resolving the issues raised in the appeal;
• file a complaint against a decision made on an appeal or against actions (inaction) in connection with the consideration of an appeal to a higher authority in an administrative and (or) judicial manner in case of justified disagreement with the decision made or violations committed that entail an infringement of the applicant’s rights
• apply for termination of consideration of the appeal.

Security guarantees in connection with filing an application

The law prohibits prosecution of a citizen in connection with his appeal to a state body, local government body or official with criticism of the activities of these bodies or officials, or in order to restore or protect his rights, freedoms and legitimate interests, the rights, freedoms and legitimate interests of others persons

Disclosure of information relating to the private life of a citizen contained in an appeal, as well as other information, without his consent is not allowed.

The same as sending a written appeal to a state body, local government body or official whose competence includes resolving the issues raised in the appeal does not constitute disclosure of information contained in the appeal.

The procedure for considering citizens' appeals

1. Personal reception of citizens by officials

You can submit an appeal to state bodies, local government bodies, or do it orally during a personal reception by the heads of these bodies and authorized officials.

Information about the place of reception, as well as the days and hours established for reception, is brought to the attention of citizens. When receiving a person in person, the citizen presents a document proving his identity.

The content of the oral appeal is entered into the citizen’s personal reception card. If the facts and circumstances stated in the oral appeal are obvious and do not require additional verification, the response to the appeal, with the consent of the citizen, can be given orally during a personal reception, which is recorded in the citizen’s personal reception card. In other cases, a written response is given on the merits of the questions raised in the appeal.

A written application accepted during a personal reception is subject to mandatory registration and consideration in the manner established by this Federal Law.

If the application contains issues the resolution of which is not within the competence of this state body, local government body or official, the citizen is given an explanation of where and in what order he should apply.

During a personal reception, a citizen may be denied further consideration of an appeal if he was previously given an answer on the merits of the questions raised in the appeal.

2. Mandatory registration of a written request

A written appeal can be sent directly to that state body, local government body, or that official whose competence includes resolving the issues raised in the application.

A written application is subject to mandatory registration. The application is marked with the incoming document number, registration date, surname, position and signature of the person who registered the document.

Registration of citizens' appeals is carried out using one of the following forms:

1. electronic,
2. card,
3. magazine with graphs.

All received applications, including those received in person, are registered on the day they are received.

If the competence of the official or administrative body to which the appeal was sent does not allow resolving the issues contained in the appeal, they, within 7 days from the date of registration of the appeal, forward this application to another, relevant body or relevant official, in whose competence includes resolving the issues raised in the appeal. The applicant must be notified of this.

If the solution to the issues raised in a written appeal falls within the competence of several state bodies, local self-government bodies or officials, a copy of the appeal is sent to the relevant state bodies, local self-government bodies or relevant officials within 7 days from the date of registration.

A state body, local government body or official, when sending a written appeal for consideration to another state body, local government body or other official, may, if necessary, request from these bodies or the official documents and materials on the results of consideration of the written appeal.

It is prohibited to send an appeal for consideration to a state body, local government body or official whose decision or action (inaction) is being appealed.

If it is impossible to forward the appeal for consideration to a state body, local government body or official whose competence includes resolving the issues raised in the appeal, the complaint is returned to the citizen with an explanation of his right to appeal the relevant decision or action (inaction) in court.

3. Responsibilities of officials when considering appeals

• take measures for full, objective, comprehensive and timely consideration of appeals;
• make legal and informed decisions;
• inform citizens in writing about decisions made based on the results of consideration of written appeals, providing reasons for their adoption;
• explain the procedure for appealing decisions.

4. Deadlines for consideration of applications

1. if the application does not require additional study and verification - no later than 15 days;
2. if the resolution of issues falls within the competence of the recipient - no later than 1 month;
3. if the consideration of the application requires a special inspection, requests for information, the period for its consideration is extended, but not more than 1 month (with notification of citizens about this).
4. if the application requires the need to send requests to foreign states and (or) international organizations, the period for its consideration may be extended to 6 months.

If a citizen’s appeal submitted to local authorities, the bailiff service, Rospotrebnadzor, the Federal Antimonopoly Service, housing and communal services or other bodies was ignored, left without consideration, or a response was provided to it, which in essence represents an unsubscribe, that is, on the part of officials a gross administrative offense and violation of Federal Law No. 59 were committed, then this circumstance should become the subject of attention of the prosecutor's office, where you should immediately contact:

5. Monitoring the consideration of applications

State bodies, local government bodies and officials, within their competence:

1. monitor compliance with the procedure for considering appeals,
2. analyze the content of incoming requests,
3. take measures to timely identify and eliminate the causes of violations of the rights, freedoms and legitimate interests of citizens.

Control over the consideration of received citizens' appeals is carried out using an electronic control system, registration and control cards, and logs.

Instructions from managers (officials) to further consider citizens' appeals are formalized in the form of resolutions.

Citizens are informed in writing about decisions made based on the results of consideration of their written appeals.

In responses sent to higher state bodies and other organizations (to higher officials) based on citizens' appeals and orders under control, information about the notification of the citizen about the results of consideration of his appeal and a note about the executor are indicated.

In cases where written appeals from citizens received by state bodies and other organizations (officials) simultaneously contain issues within the competence of several government bodies and other organizations (officials), copies of these appeals are sent to the relevant authorities within 5 days. government bodies, other organizations (officials) with notification of this to citizens.

6. When the appeal is considered considered and resolved

The appeal is considered considered and resolved if:

1. the questions raised have been considered.
2. the necessary measures have been taken;
3. a written response was given on the merits of the questions raised in the appeal within the time limits specified in the Law.

The response to the appeal is signed by the head of the state body or local government body, or an official.

The response to an appeal received by a state body, local government body or other public information systems official is sent to the email address specified in the application.

7. Storage period for requests

Applications and appeals of citizens, materials related to their consideration - 5 years.

In case of repeated application - 5 years from the date of last consideration.

If necessary, in accordance with the established procedure, a government body or other organization may decide to increase the storage period or permanently store relevant citizens’ appeals.

8. List of grounds for refusal to consider applications

• the written appeal does not indicate the name of the citizen who sent the appeal and the postal address to which the response should be sent.
• the appeal contains information about the illegal act being prepared, committed or committed, as well as about the person preparing, committing or committing it; the appeal must be sent to a state body in accordance with its competence.
• the text of a written appeal cannot be read, it cannot be sent for consideration to a state body, local government body or official in accordance with its competence, which is reported to the citizen who sent the appeal if his name and postal address can be read.
• an answer on the merits of the question posed in the appeal cannot be given without disclosing information constituting state and other secrets protected by federal law; the citizen who sent the appeal is informed of the impossibility of giving an answer on the merits of the question posed in it with the inadmissibility of disclosing this information.
• an appeal in which a court decision is appealed is returned to the citizen who sent the appeal, with an explanation of the procedure for appealing this court decision.
• the appeal contains obscene or offensive language, threats to the life, health and property of the official, as well as members of his family, the official has the right to leave the appeal unanswered on the merits of the questions raised in it while simultaneously notifying the citizen who sent the appeal about the inadmissibility of abuse of rights.
• a written appeal contains a question to which written answers have been given on the merits many times in connection with previously sent appeals, and while the appeal does not present new arguments or circumstances, an official or an authorized person has the right to make a decision on the groundlessness of the next appeal and termination of correspondence on this issue, provided that the specified appeal and previously sent appeals were sent to the same government body or to the same official, with notification of the citizen who sent the appeal.

9. Compensation for losses caused and recovery of expenses incurred when considering appeals

A citizen has the right to compensation for losses and compensation for moral damage caused by the unlawful action (inaction) of a state body, local government body or official when considering an appeal, according to a court decision.

If a citizen has provided knowingly false information in his appeal, expenses incurred in connection with the consideration of the appeal by a state body, local government body or official may be recovered from this citizen by a court decision.

Useful to consider

In order for the appeal to be considered seriously and on time, it is desirable that it contains references to laws or any other official decisions.

Helpful information

• The calculation of taxes on real estate according to the new rules for 2019 can be found.

Do you know that up to 80% of users leave your website without filling out an application because the feedback form on your website is far from ideal? Or are you confident that your application form is perfect and has maximum conversion?

Increasingly, our new clients who come to our studio, when discussing the creation and promotion of a website, are wondering about conversion. This is an absolutely correct question when it comes to Internet marketing, because if the site does not bring clients, then there is no point in investing time and money in it. In today's blog we will talk about one of the factors that greatly influences the number of customers from a company's website. This factor is feedback forms, or as they are also called, “capture forms.” What is the ideal form of feedback?

Let us immediately note that depending on the business segment, this form may differ, since each business has its own tasks and formats of interaction with clients. It is the form that “communicates” with the client while your manager calls other contacts and waits for new applications.

The feedback form on the website is important. You lead the buyer to make a purchase or order a service unobtrusively and carefully. You use everything you can, from a user-friendly interface to excellent sales conditions. But when the client gets to the order form, he leaves. All the work is in vain. It is unlikely that he will ever return to you again. This can be avoided by simply changing the feedback form.

Why do we need a feedback form?

Not only for making an order/purchase. Using the feedback form, you find out from users what they like/dislike, what problems there are in the company’s work, and even get ready-made tips for improving it. Conversation with users is:

a) increasing loyalty to your company;

b) the ability to quickly respond to a request, reduce negativity and retain the client;

c) the opportunity to improve a product or service;

d) a way to increase sales.

The main mistake that inexperienced website owners make is an overloaded feedback form. Users are intimidated by the large number of fields that must be filled out in order to make a request to your company. They don't want to provide unnecessary information about themselves, even if you promise them confidentiality. We have collected for you several rules for creating the perfect shape.

Rule #1. Simplify the form as much as possible

Which of these forms are you most likely to fill out?

Or like this

Leave only the most important fields. Visitors to most sites do not like to fill out a large number of fields

If the form simplification rule is followed, then you can expect an increase in conversion by 30–60%.

Advice. Remove everything unnecessary, leave 2-3 fields or even 1. Usually this is “Name”, “phone number or e-mail”. If you have an online store and you are creating an order form, then there will be a few more fields: “Name”, “Phone number or E-mail”, “Delivery option”, “Quantity of goods”, “Address”. Look at the purpose for which you are making a feedback form, and simplify it as much as possible.

Rule #2. The shape must be noticeable

The feedback or application form from the site must be visible, otherwise the visitor may simply not notice it and not fill it out. You can even add some kind of animated element to add even more emphasis.

Rule #3. Minimum “required fields”

One required field - phone

Often on company websites you can see not only a form overloaded with unnecessary fields, but also a mandatory requirement to fill out these fields. The wording “required field” is present on 99% of sites. Want to increase your conversion? Remove mandatory completion of all fields except phone number. If a person wants, he himself will fill out those fields that he considers necessary, but the main field is the phone number, which will allow him to call the client back and clarify all the other information. The main thing is to remember to create the right scripts for managers.

In what cases does conversion from forms drop:

• Conversion rate drops by 3% if you ask to fill out an age field
• Conversion rate drops by 10% if you need to enter your full name
• Conversion rate drops by 2%, if you are interested in what locality the visitor lives in
• Conversion rate drops by 4% if you need to fill in your residential address

If the fields about delivery, address and full name are present in the online store, then the user, of course, fills them out and this does not affect the conversion. But if you want him to fill out the data in order to send you an application, then the conversion will certainly drop.

Rule #4. Links in the form (conditions of application)

If you need to send a visitor to read the terms of contact, processing applications, orders, etc., then make these links directly in the form block. When you click on such a link, it is better to show a pop-up window with information that can be easily closed and proceed to filling out the form.

An example of this form:

Try to minimize the amount of text and conditions in the form, because the user will be too lazy to re-read everything and he will simply close the form without sending you his data. There are also errors in this form - too many required fields.

Rule #5. Consent to data processing

Even though the data in the form may not be filled out correctly and may not be of the nature of personal data, this checkbox must be checked. There have already been legal challenges in which defendants had to pay a fine for failure to comply with this requirement of the Legislation.

Rule #6. There should be no drop-down lists

If your form is a calculator, then a drop-down list is acceptable. But if you force a person to choose which department of your company he wants to contact, then this will reduce conversion, because users want to quickly fill out the form without thinking about unnecessary information.

Rule #7. Remove the captcha from the form

Entering a captcha can reduce conversion by up to 40%. This is explained by the fact that often the captcha is not readable at all, or when entering data it reports that the characters entered are incorrect. If previously the captcha was justified by the fact that without it a lot of spam could come, but now there are technologies that protect the form from data entry by spam robots even without entering a captcha.

At artcell studio we use exactly this technology. As you can see, there are no captchas in our forms and we do not receive SPAM.

Rule #8. Automatic notification that the form has been submitted

After the form is filled out and sent, a message must appear stating that the data has been sent and the manager will call you back shortly. If there is no such notification, then the user does not understand whether the data was sent or not, whether he should expect a call from the company or not. This notification will save you from duplicating applications from the same user.

Rule #9. Notification via SMS

Send an automatic notification to the visitor's number if your form had a field to enter a phone number. This will allow you to personalize your message, and the user will once again be reminded of the name of your company.

So what is the ideal form of feedback?

It is highlighted in a frame or color, which allows it to be more noticeable against the background of the rest of the information on the site

Minimum fields to fill out

One or two required fields

No fields with dropdown lists

Availability of a checkbox for consent to the processing of received data

Availability of links and additional conditions immediately in the form without unnecessary transitions to other pages of the site

No captcha

Do you have the perfect application form, but still have few clients? Read this blog in our magazine and you will find the answer to your question. If your site is poorly promoted in search engines, then this information will be useful to you.

If you are unable to make the contact form perfect and you want to turn to professionals for help, then fill out the application below and our manager will call you back as soon as possible.

Today, there is little point in listening to feedback from all visitors. At the very least, don't try to get all the information at once.

At the starting stage of a new project, especially if a particular product has been managed not so long ago, there is a great temptation to find out the opinion of all users on a particular issue. But most often such haste is wrong. In addition to haste, most specialists involved in promoting certain products make 5 main mistakes that are repeated again and again. The presence of many feedback services makes obtaining information from users an extremely simple process - but you should not get carried away with receiving it for any reason. We have prepared five tips for you on using feedback from potential clients.

1. DO NOT CONTACT ALL USERS AT ONCE

By examining the opinions of all users at once, you ignore the behavioral specifics of each of them. Agree that for the purposes of product management it is stupid to lump together those who came to you a couple of days ago and those who have been collaborating with you for many years. Those who use your product every day and those who log in once a month to update their billing data.

Solving this problem is not that difficult. Break users into segments, for example:

If the task is to improve ways to attract new visitors, then it is necessary to survey those who have subscribed relatively recently.
If this or that functionality requires improvement, contact those who use it.
Want to figure out why customers don't use a certain service? Interview those who don't use it.
If you need to “test” the product and identify problem areas, then establish contact only with active users who constantly use all the functions of the product.

2. MAKE FEEDBACK CONSTANT

The essence of feedback assumes that the product developer himself initiates receiving it. This means that once the need for feedback has arisen, you need to wait for a while and do nothing while receiving and analyzing the feedback. To compensate, you accumulate and ask users even more questions, and then wait a long time for answers. It would be especially stupid to react to each review, instead of waiting for all the data and analyzing its entirety.

The problem here has two sides: firstly, information from users does not arrive at the moment when it is needed, and secondly, user feedback comes only when you ask them a question. This is how you can miss the moment when a product requires immediate improvement.

Solution: Conduct customer surveys regularly. The simplest, but very effective way is to ask the user to send his feedback and suggestions, for example, on the 30th, 60th, 120th, 365th day of using the product. Modern services allow you to carry out such setup in a couple of minutes, and such an approach pays off in just a couple of days.

A more complex method is to receive feedback on the frequency of use of individual functions. For example, if your product has a calendar, then you can ask users a question after the 15th, 30th and 60th call to a particular function - this is how you can get more meaningful and structured feedback: the first time the person uses it, they will tell you that it’s unclear, on the 15th - what he would like to change, on the 60th - what limitations your product has.

3. SEPARATE FEEDBACK FROM PAID AND FREE SUBSCRIBERS

It's easy to see the connection with tip #1. Of course, the easiest way is to consider the entire set of reviews without taking into account the type of subscription. In general, this can be done up to a certain threshold (for example, for clients who pay 500-3500 rubles per month), but the difference between requests from free and paid subscribers is still significant. Users of free services will certainly be able to improve your free packages, but that's probably not what your business is focused on. Most often, free packages are created to attract new users so that they can later switch to a paid subscription. You should not pay attention to the following types of reviews:

I'll switch to a paid subscription if...
I'll switch to paid when...
Making promises in business is not productive. Pay attention to what is actually happening.

So, some tips for a solution:

To improve your paid subscribers' product experience, please contact paid subscribers only.
To find out the motivation for switching from a free to a paid subscription, contact only users who switched
To improve free packages, only approach free users, but try not to be led by them - such users do not bring you profit, and, most likely, will simply request more free features.

4. DON'T LISTEN TO THE NOISY MINORITY

A common joke among marketers is that the plural of “opinion” is not “data.” This, of course, does not mean that the opinion of one client is necessarily useless. But if one day 10 users come to you with a request to improve, for example, calendar management, then you don’t need to immediately start a project to improve the product. First, you need to find out to what extent these ten customers represent the general opinion by surveying all users of this functionality.

Solution: Each user feedback you receive should be perceived first and foremost as a hypothesis that needs to be tested. But even after you have found that all users agree, you should not immediately begin the implementation phase of the proposal.

A more thorough analysis should be carried out - this is what our last tip is about.

5. DON’T ASSUME BY DEFAULT THAT ALL USERS OFFER THE CORRECT SOLUTION

rocket

To paraphrase Confucius a little:

When a client points to the moon, a naive product manager examines his finger.

Henry Ford's famous story about customer opinion (“If I had asked people what they wanted, they would have asked for a faster horse”) is often used as an excuse for ignoring customer wishes. But not in our case: if the client needs a faster horse, then in fact his key requirement is speed of movement. It's time to sit down and think about how to bring it to life. In the previous example with the opinions of 10 people, we talked about their request to improve calendar management. You can immediately sit down and adjust the form and content of the product, but very often this does not make any sense. Having surveyed all users, we will most likely find out that the problem is not in the complexity of the calendar management form, but in the frequency of its use.

Solution: it is necessary to remember that each user request is a complex combination of the client’s personal skills, the degree of his familiarity with the product, as well as the characteristics of the perception of problems and the presence of imagination. The client does not know your vision of the product and does not imagine the complexity of implementing this or that service. That is why the client’s opinion is not a guide to action, but only an opportunity to look at the problem from a different point of view and find a solution that will be beneficial for you and convenient for users.

Of course, many of your customers' advice will be perfectly combined with other properties of the product and fit perfectly into its concept. In such cases, you need to include an intuitive understanding of what you offer users so that you can easily find ways to improve the product together with them.

We hope the described errors will help you build effective communication with your users and improve your service.
Good feedback and cool products!

Yes, and come visit us and leave your feedback. Let's build together

Zavyalova G.A.,
Department of the Ministry of Defense of the Russian Federation for working with citizens' appeals (copy)
Dear Gennady Alekseevich!
Your repeated appeal received from the Main Military Prosecutor's Office regarding the issue of pension provision for persons who served in military service has been considered.

It is reported that we responded to a similar request on August 6, 2015 and sent it to your address (a copy is attached).

Additionally, it is reported that in accordance with paragraph 2 of Article I of the Federal Law of December 14, 2015 367-FZ “On the suspension of the second part of Article 43 of the Law of the Russian Federation “On pension provision for persons who served in military service, service in internal affairs bodies, and the State Fire Service , authorities for control over the circulation of narcotic drugs and psychotropic substances, institutions and their families” in accordance with the Federal Law “On the Federal Budget for 2016”, the amount of monetary allowance taken into account when calculating pensions from February 1, 2016 amounted to 69.45 percent , which made it possible to increase the size of pensions for persons discharged from military service and members of their families by 4 percent.

In accordance with paragraph 2 of Article 125 of the Constitution of the Russian Federation, the Constitutional Court of the Russian Federation, at the request of the President of the Russian Federation, the Federation Council, the State Duma, deputies of the State Duma, the Government of the Russian Federation, the Supreme Court of the Russian Federation, resolves cases on the compliance of federal laws and regulations with the Constitution of the Russian Federation The President of the Russian Federation, the Federation Council, the State Duma, the Government of the Russian Federation.

According to paragraph 4 of this article, the Constitutional Court of the Russian Federation, on complaints of violation of the constitutional rights and freedoms of citizens and at the request of the courts, verifies the constitutionality of the law applied or to be applied in a specific case, in the manner established by the federal law, the compliance of federal laws with the Constitution of the Russian Federation, according to article 3 of the Federal Constitutional Law of July 21, 1994 No. 1-FKZ “On the Constitutional Court of the Russian Federation” is considered only by the Constitutional Court of the Russian Federation.

In connection with appeals from citizens regarding the revision of pensions after January 1, 2012, the Constitutional Court of the Russian Federation found that by reducing the amount of monetary allowance taken into account when determining the amount of pensions for persons discharged from military service from 100 percent to 54 percent, the legislator provided that pensions are calculated on the basis of a new - higher - monetary allowance, thereby ensuring an increase in the amount of pensions received by citizens. With the introduction of new legal regulation regarding the accounting of monetary allowances for calculating pensions for persons who served in military service and members of their families, in accordance with the principle of stability of legal regulation, the preservation of the level of their pension provision achieved by January 1, 2012 is guaranteed. At the same time, this norm secures the preservation of the size of pensions established in accordance with the legislation of the Russian Federation, which was in force before the entry into force of Federal Law No. 309-FZ (Determination of the Constitutional Court of the Russian Federation dated September 24, 2012 No. 1800-0).

Thus, the Constitutional Court of the Russian Federation confirmed the compliance of the current procedure for calculating pensions with the Constitution of the Russian Federation and the absence of any infringement of the rights of military pensioners and members of their families by the state.

I ask you to inform the persons who signed the appeal about the above.
Deputy Director of the Department of Social Guarantees
P. Olyushin
The letter was converted from a file into a text document. There may be errors, do not judge strictly. Read the original in the photo