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IN modern world watches, especially those made of precious materials, are no longer just a device that shows the correct time, but a status item that emphasizes the style and taste of its owner. What to do if the purchased chronometer suddenly stopped showing the time correctly or just didn’t like it? Can I return it back to the seller? To answer these questions, you need to take a closer look at the current legislation aimed at protecting consumer rights.

Can defective watches be returned?

Watches of inadequate quality, regardless of their model or design, are legally subject to return. Moreover, this must be done within two weeks (the day of purchase of the chronometer with 20 is not taken into account). What specific rights does the consumer have in this case? They are standard and are as follows:

• The buyer can return the watch and claim back the money paid for it;
• If the buyer has already repaired the chronometer, he has the right to demand that he be reimbursed for the cost of the repair. And if the warranty period has not expired, then, according to the consumer protection law (details in), the buyer has the right to carry out repairs at the expense of the seller;
• Also, the consumer may require the seller to provide repair of the chronometer at his own expense;
• A defective model can be replaced with a similar serviceable product.

You can also exchange the watch for another model - in this case, their value is recalculated.

Conditions for the return of watches according to the law of the Russian Federation

In accordance with domestic legislation, chronometers that have built-in electronics and perform several functions at once (such devices are technically complex goods) cannot be exchanged or returned. Watches adorned with precious stones and metals cannot be returned to the store or exchanged, since such products belong to the category of "decorative jewelry with inserts of expensive metals or precious stones."

In the first two weeks after purchase, the consumer has the right to return a chronometer with a mechanical or quartz movement. Moreover, this can be done even if the product simply did not like. The main thing is to keep the sales receipt for payment until this moment. The product itself should not lose its presentation, and its packaging should also be preserved.

Return of watches under warranty

If the manufacturer's warranty was issued for the chronometer upon purchase, then the product can be returned to the seller for repair, but only on condition that the detected damage occurred not through the fault of the buyer, but through the fault of the manufacturer, who allowed the product to be defective. In other words, the store will accept a faulty chronometer if the consumer proves that he used it in accordance with the attached instructions. The buyer may have to prove his non-involvement in the breakdown.

If it was not possible to reach a compromise with the store, an examination will have to be appointed. It is also worth remembering that the warranty applies exclusively to the watch movement, and not to the strap or bracelet. In order for the product to be accepted, a competent claim must be drawn up.

Can watches be returned within 14 days?

After two weeks of operation, you can return the chronometer to the store, but this procedure will be quite complicated due to the special technical characteristics of the product. Despite the difficulties, such the goods can still be exchanged for a similar one or demand money if:

• The watch cannot be repaired, and the manufacturer is to blame for the breakdown;
• If the chronometer has already been under warranty repair once, and the procedure for its restoration lasted at least 45 days;
• If the repair of a faulty model is too long or very expensive;
• If the clock has already been repaired more than once, and the total number of such days was exactly a month within one year.

Any of the above reasons is enough to contact the seller.

Watch returns under consumer protection law

According to this provision of the law, only a chronometer with a quartz or mechanical device, not adorned with precious stones and metals, can be returned or exchanged. All other products are classified as technically complex products and are subject to the relevant regulations. That is, they are subject to return and exchange only under warranty, in case of a malfunction.

Claim for the return of watches of inadequate quality

Since the government of the Russian Federation classified chronometers as goods with complex specifications, when they are returned, a corresponding claim is made. It is standard for all products of this category without exception. The document itself must be filled out, indicating important nuances in it.

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Today, consumers have the ability to return almost any product. Their legal right is regulated by the Consumer Protection Act. However, in all cases, are buyers entitled to take advantage of this advantage? What items can be returned to the store? These and other questions will be answered in this article.

Are watches eligible for returns and exchanges?

By virtue of recent changes The Consumer Protection Law has made some amendments regarding the issue of returning or exchanging watches. Since 2016, such products have been included in the list of technically complex products. Such amendments apply not only to wristwatches, but also to pocket watches with different characteristics.
Therefore, if you want to purchase such an accessory, you should keep in mind the conditions for returning watches according to the law of the Russian Federation:

• Product return and exchange good quality contrary to the law.
• If the product does not suit you for any minor reasons (color, shape), then the seller has the right to refuse to return your money;
• By law, the consumer can deliver wrist watch with a defect to the store and return the money spent. However, it is necessary to adhere to certain points;
• A defective purchase can be returned within two weeks, as well as under warranty. In this case, you should know the conditions of this process.

Based on the information provided, it is recommended to carefully approach the acquisition of technically complex products. And in the case when it is necessary to defend one's own right, first consult with specialists. The best lawyers in your city are collected

Are watches of inadequate quality subject to return?

It is possible to return watches of inadequate quality. This right of the buyer is noted in the relevant legal acts. However, the return of such products will only be possible if certain conditions are met. Such nuances look like this:

• It is possible to return goods of inadequate quality within the first fourteen days.
• Then the warranty period begins to operate, which means that the process of returning products will be somewhat more complicated;
• An accessory of inadequate quality can only be returned if the imperfection was discovered after purchase and the seller did not warn the client about this;
• If the defect was produced during the production process and this fact is proved by the examination;
• If, due to a major defect, the buyer cannot use the goods in the aggregate for more than thirty days a year. About how to return a technically complex product in the presence of a significant defect, it is told;
• Return will be possible if the repair period under the warranty has exceeded the norm;
• It is impossible to return a trade item if the consumer was aware of the shortcomings of the purchase before purchasing it.

In addition, it seems important to note that the examination is carried out at the expense of the client. However, if, as a result of its results, the consumer turned out to be right, then the trading enterprise is obliged to reimburse cash not only for defective goods, then also for the cost of examination. Also, should not interfere with the desire of the client to exchange the purchase for its analogue.

Are wristwatches of proper quality subject to return?

As noted earlier, in accordance with Russian legislation, wristwatches are now classified as complex technical goods. In view of this, it is impossible to return and exchange watches of good quality. The exception is personal preference commercial enterprise or the seller to make concessions to you. However, it is worth knowing that this is not his responsibility.

Watch warranty return

Such products are subject to mandatory warranty. The warranty period in most cases indicates the manufacture and marks this date on the document. The maximum duration of such a period is two years. However, it is worth knowing that the seller may indicate a different duration, but it should not be less than one year.

If at the time of purchase you were not told the duration of the warranty, then in this case it should be borne in mind that the law has determined two years for this.
If it so happened that during this time you discovered a defect in the product, then you have the right to count on the return of the watch under warranty during the warranty period. You can return an item if:

• There is a serious breakdown;
• The buyer has repeatedly contacted the service for the same reason, but the malfunction has not disappeared;
• During the year, the customer cannot use the product for more than thirty days in total;
• The duration of the warranty repair has exceeded the norm;
• An original and correctly drawn up ticket was provided.

You need to know that if the breakdown occurred due to the fault of the buyer, then according to the law, the right to return does not apply.

Can watches be returned within 14 days?

It is possible to return watches to the store within 14 days only if they are of poor quality and the imperfection is not the result of the activity of the buyer himself. Quality products cannot be returned during this period. You also need to know what to return a defective product within the warranty period. In this case, you must familiarize yourself with the conditions indicated above.

Watch refund claim

The Consumer Protection Act enables everyone to protect their rights. Therefore, if you are faced with the need to return a watch to a store, and the seller for some reason refused you, it is advisable to contact him with a claim. The written format of such an appeal is an important condition. The structure of the document should reflect the following information:

• The name of the trade enterprise or the personal data of the distributor;
• Information about you with indication of contacts;
• Specify the reasons for the complaint;
• Reasoned description of your requirements;
• For greater effect, you can make a reference to a specific article of the Consumer Protection Law;
• If you have evidence confirming your innocence, supplement the appeal with them;
• Secure the claim with a date and signature.
• Such a document should be issued in two versions - for yourself and the seller of the goods.

In order to exercise your right to return a previously purchased item of trade, you must act on the basis of the provisions of the Consumer Protection Act. Such a step will allow you to quickly solve the problem with a positive result for you.

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The Facebook app then mentioned that it was updated right after the Android update on the phone. And, in addition to the jambs with the social network, which have not yet been resolved, the big clock on the main screen of the smartphone has disappeared.

And so, a couple of days later, on the night of October 6, Android announced that it wants to update again. At the same time, the release notes explicitly indicated that the changes concern only hours.

Here, I think, what a joy! Has the clock been fixed? After all, now the screen looks something like this:

(there will be an unusually large number of photos, because I am “testing” an application for screenshots, which has the function I need to immediately paint these screenshots a little, colorize ...)

The update has ended.

And there is no clock, as if not ... At the same time, some silver and gold “clocks” appeared in applications that are very (even too) beautiful and very functional, but they never moved to the main screen.

As always, the chest opens simply: you don’t need to be a genius, but you need to think a little to understand - just the clock widget on the main screen turned off and there were no intrigues of enemies who deleted their favorite watch.

Although, something was still removed after the previous Android update and appeared after today. In the screen saver settings yesterday there was no Clock item - only Google Photos, Collage, Frame and Colors. And now the "Clock" has appeared, but there is practically no sense from them - it's just a screensaver when switching to standby mode.

How to return the big clock on the main screen of the smartphone

Everything is much easier. We pass to all applications and the rest that is hidden besides the main screen - for me it is, for example, a round icon with six squares in the middle at the bottom.

At the top, select the tab not "Applications", but "Widgets".

Find the clock widget.

We click on it, hold it and drag it to the main screen of the smartphone or wherever we need it.

It remains only to enjoy the clock on the screen!

It happens that the clock on an Android device disappears, for example, after a firmware update. Returning them to the desktop is usually not difficult, since in most cases the widget only ceases to be displayed on the display, remaining in the device's memory. We will tell you further how to return the clock to the Android screen or, if necessary, install new ones from the Google app store.

How to return an installed widget

If you accidentally deleted the clock or it disappeared, try to display it on the screen in the simplest way:

If the application with the widget was deleted by you, see below how to install a similar one from Google Play.

Clock Widgets

Consider further best programs with graphic modules for the main screen of the gadget from those presented in the official application store. Basically, in addition to displaying the time, they also provide a lot of other information, for example, the weather directly at the user's location according to the data received by the utility via GPS.

Transparent clock and weather

This is one of the most popular free clock widgets with over 10 million installs. The small program has very flexible settings, as a result of which the owner of the gadget can set the display on the display as he needs. Utility features:

• the presence of various beautiful and informative widgets of sizes 2x1, 4x1-3, 5x3;
• a wide range of themes, covers, fonts;
• display other than exact time important information- about the weather, wind direction, humidity and pressure, battery charge, calendar events, etc.

If the owner of the device does not need all these data provided by the default utility, he can delete them in the settings and leave just the clock. For this:

1. Press your finger on the time display on the screen, which will open the settings window.
2. Go to the "Appearance" section, then to "Advanced settings".
3. Uncheck the boxes next to the items for displaying information about the current location, system information, battery charge and check the checkbox next to the line "Hide weather".

After that, a minimalistic clock widget will be displayed on the screen, the appearance of which you can also change according to your own preferences.

Sense Flip Clock & Weather

This time and date clock widget is suitable for users who like Flip Clock style clock with flipping pages. Utility features:

• choice of widgets of different sizes - 4x1, 4x2 and 5x2;
• flipping animation implemented;
• selection of different skins and icon display;
• the location is determined automatically, which allows the user to be informed of the most accurate forecast.

The display of the weather here is also turned off if necessary, after which only beautiful retro clocks will be on the screen. You can also test other similar utilities:

Clock on lock screen

If there is a need to change the installed lock screen in such a way that it displays a large dial, then in this case we can recommend Luminous Chest Clock. utility with this strange name It's free, doesn't require any settings, and doesn't show any ads on the lock screen.

When purchasing a watch, it is very easy to become a victim of fakes and marriage. In such cases, of course, you want to return what you bought. However, the seller, for some unknown reason, refuses to meet you. Do not worry, because you are protected by the law "On the Protection of Consumer Rights".

Is it legal to return?

The law clearly states your right to return the purchased product within 14 days, but often the buyer is not aware of additional regulations governing exceptions to this rule.

Anyway, You can think about a refund if you:

• saved appearance hours;
• brought checks and tags;
• found a flaw in the accessory.

Let's take a closer look at each point.

How to return or exchange

Come to the store or point of sale, write a statement, indicate the reasons for the exchange or return and bring checks. This is the standard way to return any item, item, accessory, etc. you have purchased. In this case, the purchase:

• must have all the identification marks that were on it at the time you made the transaction with the seller;
• must be serviceable and fit for use;
• must come in its original packaging, if such was supplied with it;
• must look presentable, as at the time of your purchase.

Nevertheless, the law delimits products, dividing them into high-quality and defective ones. Watch return conditions should be considered in these two categories.

Proper quality

You know that the Consumer Protection Act sets a period of 14 days when you are able to exchange and return a watch if it does not suit you. "Didn't fit" means:

• if you did not like the color;
• do not like the shape;
• do not fit your size.

However, additional regulations say that certain types of watches fall into special categories:

• watches with jewels or precious metals;
• watches recognized as radio electronics equipment.

In these two cases it will be impossible to return the watch to the store due to personal dislikes if they work properly and are of good quality. This exception to the rule was added to the Decree of the Government of the Russian Federation No. 55 quite recently, and this is not good news for you.

However, having bought a mechanical or quartz watch without inlays and inserts of jewelry (or precious metals), you can count on the product of the return procedure. You just need to tell the seller why you are refusing the purchase - at the same time, he is obliged to offer you a replacement or an alternative that would suit you better.

You can return watches to the store with a full refund for their purchase only when the seller does not have any suitable alternative for you. In this case, the law takes the side of the seller, preventing him from suffering unnecessary losses.

To return approved watches, you must:

• bring the goods to the store, observing all the return conditions within 14 days;
• write a statement describing the reasons for your refusal to purchase.

The application is made in freestyle- the main thing is to choose one of the reasons from the legally approved list (didn’t like the color, model, shape, didn’t fit the size) and put a clear requirement on the seller.

The shop that sold you the accessory might as well return your money(after your refusal from other proposed models), and to make an exchange for a more suitable accessory of the same or another manufacturer with a recalculation (if there is a difference in price).

Poor quality

A manufacturing defect may consist in a sudden unreasonable stop of the mechanism (hands), fallen out glass, fallen off arrow, etc. Whatever happens within the warranty period for an accessory (be sure to ask the seller about this!), You can express your dissatisfaction with its insufficiently good quality.

Keep in mind, however, that the term inadequate quality”applies only when you yourself did not damage the purchased item. In the event that you became the culprit of the tragedy that occurred (you misused it - for example, you swam in a watch that did not have water protection), from the point of view of the seller, it would be legitimate to refuse to return you and even repair the accessory.

An examination is carried out to check the reasons for the breakage of the watch. It is paid out of the pocket of the store or seller, if it establishes manufacturing defect. You pay for the expertise only if you want to involve your own expert. And also, when your fault was established in the breakdown of the clock.

Otherwise, the return procedure is the same as when returning serviceable items:

• during the warranty period for the watch, you contact the store with the goods;
• talk about your problem - marriage, defect, breakdown;
• bring with you receipts, delivery notes or other documents that would prove that you purchased the watch in this particular store;
• write a claim for a refund / discount / exchange for a working watch;
• waiting for the application to be processed.

Usually decent stores and large retail chains make an exchange instantly, if the marriage obviously did not arise because of your actions. However, sometimes you have to wait. The terms for consideration of the application should not exceed 10 days, and, if necessary, examination - 30 days.

If the check proved the manufacturer's fault, you can:

• demand an exchange for the same model or for another watch model that will be free of defects;
• insist on the return of your legal funds;
• require the store to pay for the repair of the accessory if the defect can be eliminated;
• Discuss with the store a discount if you wish to keep the purchased watch with a defect.

After a positive decision, a refund must be made within three business days the way you originally purchased the watch.