Service in the hotel business is not limited to granting the right to temporary residence for money. Hotels and hotels compete with each other not only in price policy, location in the city and the quality of reviews. Bright promises of excellent service on the websites and banners of hotels always play into the hands of the hotelier. It is clear that when choosing between hotels with similar characteristics, the client chooses the one that provides high-quality and detailed service.

Competition in the field of additional services in the hotel business is an important component of the life of the hotel, the quality of leisure for visitors and improving the level of service in the hospitality industry as a whole. In this article, read about what is personal service in a hotel how to attract self-respecting customers and leave a good impression of the company.

The main services include direct accommodation of guests, care and maintenance of rooms up to standard, as well as meals provided by order. Basic services in the hotel can be paid and free. The main paid services are temporary accommodation and meals.

To mandatory free services, the minimum list of which is fixed at the legislative level, include:

• Call an ambulance if necessary
• Round-the-clock availability and accessibility of a first-aid kit with the presence of a minimum amount of necessary medicines
• Delivery of letters, newspapers and other correspondence intended for the guest to the room
• Waking up a guest at a designated time (for example, before a flight)
• Providing boiling water
• Some care products: thread, needles. Optional - iron
• Replacing used dishes

Of course, in your hotel it is up to you to decide what benefits to provide to the guest for free, but the specified minimum must be respected, otherwise the service in your hotel will differ bad manners, and there is also a risk of running into a check due to a trifling matter due to a complaint. If the hotel asks for money for boiling water, then you can hardly count on free access to Wi-Fi and, in general, on a friendly attitude. Offended by primitive actions, the guest will never return to your hotel and will not recommend it to anyone.

Personal services in the hotel is a special service provided individually, taking into account the needs of the client. Personal service can begin with an individual transfer and end with a personal assistant to a VIP guest.

The list is wide common paid services:

• Organization of meals in a restaurant at a hotel, cafe or buffet.
• Souvenir shops in the lobby, shops and vending machines
• Evening entertainment (disco, billiards, bar, nightclub, etc.)
• Information about events in the city, the method of visiting and driving.
• Selection and offer of excursions, services of personal guides and translators
• Reservation and / or sale of tickets to theaters, philharmonic, concerts and shows.
• Reservation and sale of services for the transportation of the guest around the city and to the place of departure. Order a taxi or rent a car with or without a driver.
• Order and delivery of flower bouquets and gifts to the room.
• Currency exchange.
• Sale of postcards, photographs and other printed matter.
• Receipt, transportation and delivery to the guest's luggage room.
• Laundry, dry cleaning, ironing and clothing repair.
• Shoe care.
• Rental of computer equipment (laptops, tablets, phones, chargers, game consoles, headsets, etc.)
• Cosmetology services, hairdresser, manicure service, massage, SPA, etc.
• Sports and gyms, swimming pools.
• Sauna, hammam, bath.
• Use of the hall for conferences, places for small meetings, etc.

The list is endless. It is worth noting that hoteliers try to keep prices for such services at a competitive level so that a potential consumer of services does not have to resort to the help of third-party organizations. This is quite difficult to do if you keep all the specialists of the above service in the state. In conditions if your main target audience does not provide for the daily use of the services of a cosmetologist, you can draw up a relationship with a professional service contract.

At the same time, the terms of cooperation can be very different: from a percentage for attracting a client to barter. It is important to always have several contacts and agreements with the relevant specialists at hand in order to provide the requested service in the shortest possible time.
The same applies to most of the described services, the possibility of obtaining which is a good form in the hotel business. The price list should be located in the immediate vicinity of the reception desk. Prices should be indicated in rubles and, preferably, in the currency that would be convenient for many guests.

For example, the opportunity to exchange European Euros or pay with them at a hotel where foreign guests flock will be a significant plus and will be appreciated by the guest. Many of the visitors simply do not want to look for the possibility of an exchange, spend time on this and doubt. They are more willing to pay a small commission to the hotel, in order to avoid unnecessary actions.

Of course, for hotels of a low price category, this section is hardly of interest. However, if your hotel has luxury rooms, it is advisable to meet the expectations of the guests, and even better - to anticipate them. In high-class hotels, detailed instructions are developed for the behavior of the administrator and other employees with especially important guests.

Such guests can be divided into 2 categories: VIP (Very Important Persons) and CIP (Commercially Important Persons). The first are show business stars, famous media people, representatives of the law and other people whose presence in your institution can be proudly hung on the wall. The second are persons on whose opinion the continuation of the life of the hotel largely depends: the co-owner of the hotel chain, representatives of regulatory authorities, members of the board of directors of the partner enterprise, etc.

A common feature for both groups of important people is a high level of solvency, increased demands on the service and the need for paid exclusive services.

Such guests, as a rule, are assigned a separate assistant, who must be in the hotel for the entire period of stay. The most demanding of guests do not like confusion and delay. Therefore, it is easier for him to remember one (one) assistant who will answer absolutely all questions of interest and fulfill wishes urgently. A wealthy guest always does not want to negotiate anything and with anyone. Therefore, if he wants to drive around the city in the evening, with a stop at a restaurant, a personal assistant must organize everything at the highest level: so that the car is already waiting for the guest when leaving the hotel and is nearby until he comes back.

The highest speed of execution
The full competence of the assigned assistant (starting from the sights of the city, ending with knowledge of the restaurant menu)
Suggestions for organizing free time
Invisibility and upbringing of staff
The desire to maintain a familiar way of life in a foreign city
Exclusivity of offers of goods and services.

Hospitality owners are not limited by anything in choosing the range of services that may seem appropriate. VIP guests in a hotel are a headache for the staff, on the one hand, and an opportunity to make good money and improve the image level of the hotel, on the other.

In order to find out what your target audience is missing, it is advisable to do small surveys of guests when leaving. It is important that they are not burdensome and offer several options for services that guests could use, since it is sometimes difficult for people to imagine what they hypothetically need.

(simultaneously two types of codes)

The new OKVED2 (All-Russian classifier of types of economic activity) OK 029-2014 differs significantly from the old one in terms of numbers. The codes don't match. OKVED 2 was introduced from February 1, 2014 (order of Rosstandart dated January 31, 2014 No. 14-st). The transitional period was until 2015, then until 2016. From July 11, 2016, when registering individual entrepreneurs and organizations, it is necessary to apply the new OKVED (OK 029-2014). Relevant for 2017

93 Provision of personal services [old]
96 Other personal service activities [new]

[Old OKVED] 93.0 Provision of personal services
[New OKVED] 96.0 Activities for the provision of other personal services

[Old OKVED] 93.01 Laundry, dry cleaning and dyeing of textile and fur products
[New OKVED] 96.01 Laundry and dry cleaning of textile and fur products

[Old OKVED] 93.02 Provision of services by hairdressers and beauty salons
[New OKVED] 96.02 Provision of services by hairdressers and beauty salons

[Old OKVED] 93.03 Organization of funerals and provision of related services
[New OKVED] 96.03 Organization of funerals and provision of related services

[Old OKVED] 93.04 Sports and recreation activities
[New OKVED] 96.04 Sports and recreation activities

[Old OKVED] 93.05 Provision of other personal services
[New OKVED] 96.09 Provision of other personal services not included in other groups

ATTENTION!!! Previously, it was enough to enter a code of 3 digits, but since July 2013, 4 digits are required (in 2019 and 2020, also 4 digits). For example, 52.42 alone is enough, it will include everything that starts with 52.4X.XX

The codes of the All-Russian classifier of types of economic activity are indicated only for income. With the expenses of the organization and the performance of work within the organization itself, OKVED is not needed. For example, many organizations have an accountant, and of course they do not need to specify an accounting code. The same applies to renting premises, purchasing goods, etc.

With the help, you can keep tax records on the simplified tax system and UTII, generate payments, 4-FSS, Unified calculation, submit any reports via the Internet, etc. (from 325 r / month). 30 days free. For newly created individual entrepreneurs, the first year is now a gift (free of charge).

ALL-RUSSIAN CLASSIFIER OF TYPES OF ECONOMIC ACTIVITY

Russian Classification of Economic Activities

OK 029-2014 (NACE Rev. 2) as of 2019

(as amended by Amendment 1/2015 OKVED 2, approved by Order of Rosstandart dated 05/26/2015 N 423-st,
2/2015 OKVED 2, approved. By order of Rosstandart dated August 17, 2015 N 1165-st,
3/2015 OKVED 2, approved. By order of Rosstandart dated December 10, 2015 N 2146-st,
4/2015 OKVED 2, approved. By order of Rosstandart dated December 10, 2015 N 2147-st,
5/2016 OKVED 2, approved. Order of Rosstandart dated February 17, 2016 N 40-st)

Each person who has expressed a desire to open his own business, when registering an individual entrepreneur, or a legal entity, is obliged to indicate the type of activity according to the classifier of OKVED codes of 2019.

The process of choosing a code often causes difficulties for novice entrepreneurs due to ignorance of why OKVED is needed and what it affects. In the article, we will analyze the main questions that entrepreneurs have when it is necessary to indicate the OKVED code for their activities.

What is the OKVED 2019 classifier and what is it intended for?

The All-Russian Classification of Economic Activities (OKVED) is a list of codes and explanations to them that characterize the activities that a new business entity plans to engage in.

According to OKVED, the classification is not affected in any way by the form of ownership or the source of investment, therefore, for individual entrepreneurs and LLCs, there is a single classifier of OKVED codes.

Today, the OKVED 2019 classifier covers almost all types of activities existing on the territory of the Russian Federation. Therefore, for the convenience of using the classifier, a special structure was created in the form of encodings:

• the class has a symbol - XX;
• subclass - XX.X;
• group - XX.XX;
• subgroup - XX.XX.X;
• view - XX.XX.XX.

To understand why the OKVED code classifier is needed, you should know its main functions:

• classification and coding of types of economic activity declared by entrepreneurs during registration;
• determination of the main and additional types of economic activity carried out by the entrepreneur
• Collection of information about business entities for further accounting;
• coding of information by types of economic activity in information systems and resources;

In simple terms, codes give government agencies an idea of ​​​​what an individual entrepreneur does in a standardized form.

How to choose OKVED in 2019

When choosing a type of activity, you should know that there are two types of OKVED: basic and additional. This is due to the fact that there are no restrictions on the number of codes chosen, but the main activity should be distinguished.

So, if the entrepreneur is engaged in retail trade and rental of vehicles. He needs to decide which of the directions is the main one, because the amount of contributions that will have to be paid to the social insurance fund depends on the main type of activity.

To choose the right code, you need to perform a few simple steps:

• Determine what activities the organization will be engaged in;
• Find the desired section in the directory;
• Select the code that corresponds to the selected activity;
• Enter it in the application for registration of an individual entrepreneur or LLC.

If you decide to expand / change the list of your activities, you definitely need to add / change OKVED codes. To do this, you must write an application for amendments and take it to the organization where the company and initial codes were registered. Necessary changes will be made in accordance with your application. If this is not done in a timely manner, the entrepreneur will face penalties.

Use the keyboard shortcut Ctrl+F to search for a code by text.