Unfortunately, on Aliexpress, among the many honest sellers there are also those who consider it their duty to deceive the buyer. The Chinese are very cunning and smart people. Therefore, any change in the functionality or rules of Aliexpress can cause a wave of fraudulent activities.

And so it happened with a new ban on opening a dispute before the delivery deadline for some types of deliveries (for example, Aliexpress standard shipping). If in a few words, since May 2017, buyers have encountered the fact that when delivering Aliexpress standard shipping goods, if the parcel did not arrive on time, then when trying to open a dispute with the reason “The protection period is already expiring, but the parcel is still on the way”, at the stage of selecting the checkbox “Have you received the package—> No”, a warning pops up with the following content:

According to our records, the seller sent your package and it left the sender's country. Parcel tracking information will be provided by the shipping company in your area. Most parcels are delivered within the time specified by the seller. If you do not receive your package by ………….., open a dispute and we will help you find a solution.
Go to track your order.

And the dispute does not open until the protection timer ends and the transaction closes.

How Aliexpress sellers began to deceive? Fraud scheme.

Having learned that the buyer now in some cases cannot open a dispute before the delivery deadline, the sellers came up with the new kind deceit.

The buyer places an order, the seller gives him the track number of the parcel. But after a few weeks, the buyer sees that the package is coming to a completely different person and to a different address. He writes a question to the seller. The seller reassures buyers with standard phrases that the goods are already on their way, wait a little. But the package has already been received. And you need to urgently open a dispute with the reason "The seller sent the order to the wrong address."

The buyer goes to open a dispute, and there a warning pops up for him that it is impossible until the end of the protection period, you have to wait. And until this moment, buyers still have a month, or even more. Of course they are in a panic. How can they get through the restriction and open a dispute? How to get your money back?

But in fact, everything is not so scary! Now we will tell you what can be done in this situation.

1. Write to the seller, ask him to check if he gave you a track.

In fact, this fraud is designed for those buyers who do not follow the track numbers. Or for completely inexperienced buyers. And if the seller sees that you have tracked the track, and you understand that he wants to deceive you, he can correct himself and send you an order. Write to him, find out if “your track number is in the order, if he accidentally mixed it up”, attach screenshots that the package is going to the wrong place. And ask to give you another track, change to a new one in the order. This method can work if the seller realizes that you have detected his fraud.

2. After the Aliexpress platform tracks the status of the parcel "Handed", the order will automatically close in 5 days. After the order is closed, a dispute can be opened within 15 days. But in this case, it is necessary to carefully prepare evidence, since mediators, in case of an aggravated dispute with this reason, see the status “Handed”, and inadvertently, they can close the dispute in favor of the seller.

3. You can immediately open a dispute without waiting for the order to be closed. To do this, you need to use this tricky method:

Follow the instructions in the article exactly. Until this hole in the programming of the site is closed, you can cleverly bypass the ban on opening a dispute before the delivery deadline.

Many buyers began to face the notice from trading platform About, that it was not possible to deliver the parcel from Aliexpress. The alert was added to the system quite recently, and therefore it provokes confusion, as well as panic among buyers.

The notification most often comes the next day after the notification or a call from the mail ( courier service) about the need to pick up the parcel. The buyer also receives the message “Failed to deliver the parcel with Aliexpress” when the courier was unable to contact the recipient, and therefore the scheduled delivery did not take place.

What does it mean delivery failed on Aliexpress

The notification means that the first attempt to deliver the goods with Aliexpress was unsuccessful. Typically, postal and courier services will again attempt to contact the recipient to deliver the goods.

Also, the buyer can independently contact the company delivering the order to agree on the details of the delivery process.

Another reason why the system may send a notification “Delivery failed” is the error of the operator of the postal or courier service, when he inadvertently assigns this status to the parcel.

To find out the true reason for the message, you first need to contact the postal service. No one else will be able to provide an exhaustive answer to the question of what it means it was not possible to deliver the package from Aliexpress.

contact postal service for clarification immediately after receiving the relevant notification. It is important to understand that by ignoring the problem, you can lose the package.

If you encounter the above problem, don't panic! “Delivery failed” does not mean that the order has been or is about to be sent back to the seller.

Very often, people on the site ask what this or that status of the package means. And if they ask, then you need to understand.

Postal status and order status for Aliexpress are two different things!

This article will talk about about mail statuses , also we have an article . These are different things. Order status is tracked in your . And reflects information about the parcel within the Aliexpress trading platform. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Do not confuse.

Not all orders can be tracked

Please note that not every package can be tracked while moving from the seller to you. This is only possible if she has a tracked track. But how do you find out before ordering?

In the case of Aliexpress - open, then click on the item Shipping

And after clicking, you will see a menu with information about delivery methods. The last column will display information about the availability of the track (Delivery Information).

If this field indicates Not available, then your order will not have a track when choosing this delivery, the parcel will not be tracked and the current mail status you will not be able to recognize the parcels.

How to track a parcel with Aliexpress

If this is your first time tracking a package and your package from Aliexpress, then read our article. If your parcel is not tracked at all, then read.

Please note that the article describes the most common statuses. In fact, there are many more of them, but other parcel statuses are much less common. And yet, some private courier companies, in China especially, the same statuses can be indicated by different words. If you have some kind of status that is not described in this article - ask in the comments, we will try to figure it out. Be sure to indicate where you saw this status!

Parcel statuses in the country of departure (for example, in China)

While the parcel is in the country of departure, it can have the following statuses:

• Reception (Collection, Acceptance) - the parcel was handed over to post office. It should be borne in mind that the parcel does not immediately begin to be tracked by the track number that the seller gave you. It takes some time to process the parcel entering the database. Usually the track begins to be tracked within 10 days.
• Opening (The parcel has arrived at the transit point) . Usually, next to this status, the postal code of the transit point is also written. There can be many such statuses. And the order is not always correct. Probably the operators of transit points do not fill in the data immediately. Therefore, one should not be surprised at the status of Opening after the Export.
• Arrival at MMPO (Dispatching, Processing) . In this status, the package is being prepared for export and shipment to the country of destination. For some transport companies in China, this is the last status that is tracked.
• Export (Departure from outward office of exchange, Total Export) - means that the parcel has passed all the necessary procedures and sent to the country of destination.

After the last status, it may take quite a long time until the parcel starts to be tracked in the country of destination. If the parcel was sent without an international track, then it may stop being tracked at all.

Parcel statuses in the country of destination (for example, the Russian Federation)

• Import (import) - the parcel has arrived in the country of destination. It is processed for transfer to customs.
• Reception at customs – transfer to customs for clearance.
• Customs clearance. Customs Release - the parcel went through everything necessary customs clearance and is preparing for release with MMPO
• Left the place of international exchange MMPO - the parcel left customs and was handed over to the post office for further dispatch.
• Left sorting center - the parcel is sorted and sent to its destination.
• Came to the place of delivery - the parcel arrived at the post office. In principle, you can already get it. Or wait for notification.
• Delivery to the addressee (Product Delivered) - the package has ALREADY been delivered to the recipient.

Please note that in the parcel tracking interface at the Russian Post, on import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it can be seen there that the parcel is not going to your post office. If the package has changed several statuses, and the index is still not correct, then you should start worrying.

Unpleasant package statuses

The package statuses described above are pretty standard. They mean that the package is on its way. Sometimes the package can get stuck on statuses, sometimes skip some, but, in most cases, everything is fine. However, there are statuses that clearly indicate problems:

• Return. Other circumstances - means that something is wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. It is best to start with the Russian Post hotline 8-800-2005-888. After finding out the reasons and finding the guilty, you can think about what to do next.
• Return. return customs - similar to the previous paragraph. Usually means that the address is not legible.
• Unsuccessful attempt of delivery - usually accompanied by a clarification about the reasons for the failure. Inaccurate address, Incomplete address, Recipient dropped out, etc. In this situation, the main thing is to have time to run to the post office until the parcel storage time has expired - this is 30 days. Also check if the parcel arrived at the post office at all. Well, sometimes in the mail such statuses are put in general from a lantern. But it's worth it to control.
• Return. Shelf life expired - obviously, you forgot to receive the package on time and returned it.
• Sending Sending - the parcel arrived at the wrong post office and was redirected. That is, the parcel goes further. That is, this is not a problem, but you need to control the situation.

What do the letters at the end of the status mean (PEK, CAN, etc.)

These letters are often visible when tracking the status of a parcel on China Air Post. They mean the IATA designations of the airports in which the parcel was registered. Their designations can be seen on any service for purchasing air tickets (SkyScanner for example;)).

What does NULL status mean (NULL, PEK)

This status is visible when tracking the status of a parcel in China Post. These are just China Post internal statuses that they didn't translate into English. Therefore, where there should be a translation, it is not there, but NULL instead. If you still can’t bear to find out what kind of status it is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google translator. True, this method does not always work. Sometimes in the Chinese version, some statuses simply do not exist.

NULL, PEK means that the parcel was at the Beijing airport. What she did there can be found in the Chinese version of China Air Post.

What does item arrived at OE in tne destination country mean

OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means that the package has arrived at customs and is undergoing customs clearance.

The track (package status) has stopped changing, the package is not tracked

Very often, restless buyers begin to worry when the status of a package suddenly stops changing. This often happens after export. It seems that quite recently the parcel was moving briskly around China, changing statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and the like, the parcel stops moving ..

If you recognize your situation, then we analyzed this situation in detail in the article. In short, there are two options:

• If your track is international and is successfully tracked on the official website of your state mail (Russian Post, UkrPoshta, Belpochta) and more than 2-3 weeks have passed since the last status update, then your fears are not without foundation.
• If your track has never been tracked on the mail site. The status of the parcel you filmed in personal account Aliexpress or some specialized site for checking the track, or the track format in general is clearly different from the international one (the correct international one is something like this RR123456789CN). Then such a track often changes during export if the parcel is transferred to your state post office. That is, in your country, such a package travels under a different track (which you do not know, and, as a rule, you cannot find out). Well, the old track remains in the latest status. That is, there is nothing to worry about at all. This situation is the norm.

But be that as it may. Whether your package is tracked with Aliexpress or not, the main thing you should do is control the protection period and extend it if necessary or open a dispute.

Checking the seller on Aliexpress

Most problems with orders for Aliexpress can be avoided by carefully choosing a seller on Aliexpress BEFORE buying. There is nothing complicated in this and you can figure it out. But if time is precious and there is no time to understand, then use our service.

Finally

I have repeatedly written a personal opinion that when ordering goods from China, you need to be patient. No need to worry if the package does not change its status for three days, a week, two. This is a common occurrence. And on holidays, which are quite a few in China, everything stops in general. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then control only the expiration date of protection. Than 20 times a day to monitor the movement of the parcel.

And use services and programs to control the movement of parcels. There aren't many different ones now.

P.S. from February 2018:

In the comments, you often ask what this or that status of the package means. Most often, the ambiguity of the meaning of the status is associated with a crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel and it is possible to understand what your non-standard status means now only by understanding how the parcel moved earlier. Therefore, if you want to ask something about your package:

Write the track number of your parcel.

And we will ignore or delete comments like “What does the status of XXX mean?” Forgive me, but I'm tired of copy-pasting "Write a track, we'll see" into the void.

There are situations when, for various reasons, your purchase from Aliexpress can go back to China without reaching you. It can be deployed in several stages. And you will need to get your money back.

Why can the parcel go back to China?
1. Your purchase may be unwrapped at customs for two reasons.

• The first is a non-existent or incorrect address.
• The second is that the parcel contains goods prohibited for shipment.

2. The package may be sent back from the post office for two reasons.

• The first is an incorrect address or an incorrect recipient name.
• The second is the storage time of the parcel at the post office has been exceeded (that is, if you do not pick up the goods within 30 days, the parcel will go back to China)

What to do if the parcel with Aliexpress went to the seller?
If the parcel has already gone back to China, then nothing can be done about it. Although there is an opinion that if it is still in the country of the recipient, then you can call hotline mail and there to ask what actions can be taken to deploy it. But according to reviews, they usually answer that it's too late to do something.
Therefore, the most correct decision will be to open a dispute on Aliexpress for a full refund of the purchase amount. To do this, we indicate in the dispute that the parcel was not received. And select " Transport company returned the order. The full amount must be refunded. We attach to the dispute the tracking screen of your track number, where you can see the status that the parcel went back to China.

Do not believe the seller if he asks to close the dispute and promises to resend the goods when he returns to him. It's better to make a full refund. If you still need the item, then after the refund, place an order again. it will be more reliable and without risks that the seller will forget about you or deceive you.

Adviсe.
Often the parcel goes back to the seller for the reason that the buyer simply did not receive a notice and does not know that his purchase is already waiting in the mail. Notices may be lost or not reach you due to carelessness or mistake of postal workers. Therefore, in order not to expire the storage period, you need to follow the track number. As soon as he has the status “arrived at the place of delivery”, you can take your passport and go for the package. If the seller sent the cheap goods “without a track”, then you need to come to the post office about once a week and ask the employees to look for the package by full name approximately at the estimated time of receipt of the goods. Although, it is worth noting that not all postal workers do this willingly. Therefore, be polite and persistent in your requests.