Help on Tele2, tariffs, questions

• Do you need high speeds for entertainment, education and communication?
• Are you looking for the best offer in terms of price and speed?
• Do you value reliable and stable internet and want home services that do not require you to spend time and energy on solving technical problems?

Home Internet MGTS in Moscow is round-the-clock Internet access in the revolutionary GPON technology at ultra-speed up to 1 Gb / s. GPON technology guarantees you a stable speed even during peak hours, which will make your Internet experience as comfortable as possible.

How to connect MGTS Internet in Moscow and the Moscow region?

To do this, you just need to leave an online application for connection, fill out the form and select the Internet service and send the application, the MGTS operator will call you back in the near future.

Benefits of using the Internet from MGTS

Single account

Payment for the "Internet from MGTS" service is carried out on a single account. This means that the Internet access fee will be included in your telephone bill, which you pay in your usual way. By connecting to MGTS services, you will no longer buy payment cards and stop worrying about unpaid Internet access. As before, you will perform the usual actions, paying your phone bill.

Credit payment plan

You first use the services, and then pay for them. Unlike another scheme - advance - the credit scheme is convenient because it does not allow unexpected disconnection of services when there is a lack of funds in the personal account.

Free call to technical support

If you are a user of the "Time" and "Combined" telephone tariff plans, then all calls to the help desk and the service technical support MGTS will be free for you.

Available rates

MGTS, as the largest metropolitan telecom operator working with all categories of the population, considers it its mission to provide simple and inexpensive Internet services in Moscow, accessible to everyone. Therefore, we constantly analyze the needs of our subscribers and pay great attention optimization of tariffs to make them as profitable as possible for you.

Free connection at home

To connect the "Internet from MGTS" service, you do not need to leave your home. You leave an application for Internet connection in Moscow by calling the United contact center: 8 495 636-0-636 . If your subscriber line has the technical ability to connect to the Internet, our specialists will preparatory work. Then our telephone master will call you back, agree on the time of the visit, come to you, make an Internet connection and conclude an agreement. You will immediately be able to start working on the Internet.

This story began at the very beginning of August, when an announcement appeared on the wall of the entrance to our house, stating that MGTS was upgrading its network, in connection with which we asked residents to provide access for masters to their apartments.

The thrashing has begun...

So, first of all, I called MGTS on their phone number 8 495 636 06 36 to find out about the happiness we were expecting. It turned out the following: our house is being transferred from "copper" to "optical fiber", and therefore the old copper wire, through which the landline telephone was connected for many decades, will no longer be needed, and communication will be provided through a fiber optic line. Additionally, a special router will be installed in the apartment, indicated on the MGTS website as a modem, thanks to which it will be possible to use not only a home phone, but also high-speed Internet and digital television. If desired. That is, this router is not quite ordinary - it not only “distributes the Internet”, as is the case with all routers, but is also responsible for the operation of the phone via VoIP and digital TV. Works both wired and Wi-Fi.

This technology is called GPON, it is described on the MGTS website, is currently very promising, and has the following advantages:

• high Internet speed: from 10 Mbps to 1 Gbps;
• quality telephone connection and stable access.

Plus GPON technology involves laying "fiber" directly into the apartment, without the need to separate the signal between all users connected to the provider within the given house, which guarantees a constant and stable speed of the Internet channel.

GPON also has a minus that no one will announce to you:

• in the event of a power outage, your landline phone will stop working, because now it depends on the "socket".

All this is interesting, but I am a very busy person and my employment directly depends on the Internet. At that time, I was connected to the Stream provider ( Home Internet MTS), which also works through a telephone wire, only copper, and with the help of ADSL technologies, not GPON. Yes, the speeds of Stream are not the same, although the subscription fee is the same, but it was very important for me not to be left without the Internet.

However, during the conversation, the girl told me that the ADSL modem would stop working after the upgrade, because this is a different technology, and I cannot refuse new equipment. Progress! I may not let the masters of the “beloved Moscow telephone monopoly”, however, after a certain amount of time, the landline phone (and Stream with it) may simply stop working when MGTS stops supporting the old technology. I found such a statement to be highly controversial and rather dubious. At least for the coming years.

Of course, I flared up, calling it all a coercion, because “everything suits me anyway,” but then I realized that I was wrong: you should not be a brake on progress. The only thing is that MGTS and "progress" are not always intersecting concepts.

To the question: what should I do with Stream, I only paid for it, and it was the 2nd day in the yard, the girl replied that it would be necessary to go to any MTS office ( at any- I clarified!), write a statement about termination of the contract, give them the rented modem, and they will calmly return the money to me for the remaining period.

Hold on, MGTS gets down to business!

A couple of days later, our home phone received a call from MGTS. My mother answered, because only she uses this phone with us, I don’t even approach him and treat him the same way as a programmer typewriter. During the conversation, the girl said that the master would come to visit us on Saturday from 15:00 to 17:00. Great, we are waiting.

As a result, all Saturday, as respectable citizens, we sat at home, but no one came to us. Now I’m calling MGTS with a reproach that it’s ugly to do this. To this, the girl, in complete bewilderment, replies that they will come to us only during the next week, offers to set a day, but she knows nothing about today. I'm not surprised, it's useless to argue with her, of course, I didn't set the day.

Several days have passed. They call us again and make an appointment. What to do, the mother agrees. This time the masters really came. Only the first thing we heard was: “We came, but today we won’t do anything to you ...” The meaning is that “the central cable is damaged”, so you first need to deal with it, and then install the equipment in the apartments. "Forgive us and wait another week." For half a day, the master sat in our apartment and called somewhere in the control room or something like that. Judging by how he did it, one can already judge the organization of the work of MGTS.

Another ten days passed. During these days, the MGTS company just got us! Almost every single day we received a call from their contact center with the question: “Did you install new equipment?” To which the mother replied: "Not yet." Counter "smart" question: "Why?" Answer: “Because we have a damaged central cable, we are waiting for its replacement.” To this, a new, simply “brilliant” question came from a MGTS specialist: “Why don’t I know anything about this?” On the fifth day, the mother could not stand it, flared up and shouted something in the spirit: “Well, how do I know why you don’t know anything there?”.

But the Day of Justice has come...

Installation of MGTS GPON equipment

Finally, installers from MGTS came to us again, brought the coveted box with a Huawei brand modem router, and began to “mount” all this. First of all, they wanted to install their masterpiece above the door. But the white modem in combination with the black adapter to the outlet does not look at all like we imagine the design of our hallway. And they also install an outlet, especially so that the modem can work. Otherwise it is impossible. Regulations. However, we agreed to violate this regulation a little and put this “delicate” equipment downstairs, next to the shoe rack. under our responsibility.

The appearance of the Huawei MGTS GPON modem:

I was assured that this “beast-machine” router, Wi-Fi would hit as much as half the entrance, I don’t have to worry about this, but everything will most likely start working from zero the next day. I did not connect digital TV and no one asked me about it. For the Internet, I chose Wi-Fi, not a network cable, they made me the default password - number home phone without the "eight", and the login is MGTS apartment number. Yep, that's right! An ingenious step by the company: if you see the apartment number in the list of wireless networks of the MGTS access point, then most likely the password to it is the phone number of this apartment without 8. In most cases, you can find it out from the MGTS database, which are freely available, for example, here on this one. As a result, while we were installing new equipment, I calmly worked for myself by connecting to the access point of my neighbors.

In general, the installation took about an hour, after which a test call was received on our landline phone, everything worked, it was perfectly audible, the Internet also went, the documents were signed and the guys left.

By the way, they eventually connected the phone itself to the same ancient copper wire, which is almost 30 years old, twisting it with a new one behind the wall. Thus, the new one comes out of the router and is pushed into the hole from the apartment and there it connects to the old copper, from where this rarity, as before, enters back into the apartment and goes under the plinth to the phone. The beauty! Although it was possible to cut it corny and directly connect the router and the telephone with a new wire to the connectors. Well, okay, not a big loss. Otherwise, they would have had to include another new wire in the expense item. On that we calmed down and returned to our usual life. But it was not there!

MGTS problems are your problems, brother!

First of all, as a reasonable being, I changed the password for the wireless network and sat down to work. I chose the most inexpensive Internet tariff - 10 Mbps for 300 rubles, which after 3 Mbps "Stream" seemed to me above all the blessings of the earth, and I can say that there is nothing to complain about MGTS: the indicated speed is given to the conscience , moreover, it is the same for both download and upload. Yes, yes, 10 Mbps in both directions! On Stream, 3 Mbps was only download, upload - 756 Kbps: lack of ADSL technology.

Speed ​​test data:

There is also good news for torrent users: there are no problems with GPON torrents, downloading and distribution go without problems (information for users of "cheap" MGTS ADSL tariffs, for which, in order to save money, MGTS began to provide "gray" IP addresses, as a result of which torrents stopped working).

The first disappointment that awaited me: the poor modem installed by us does not have an external antenna and even the ability to connect it. As a result, the promised "drag" Wi-Fi is normally caught only in the corridor near the device itself. In the room, one division of reception is barely warm, and the speed, of course, does not even reach 1 Mbit / s. However, this problem is solvable, which I will tell you a little later.

Testing a new promising technology did not last long: after a couple of hours, the Internet was blown away, and with it there was silence in the handset of the home phone. I carefully examined the new equipment, stroked it, rebooted, studied the meaning of all the lights and even re-entered its IP settings. I don’t remember verbatim what I saw there: something about the absence of a signal.

I call MGTS. I describe the situation in great detail, I talk about the data in the router settings, I suggest sending a screenshot by e-mail (having connected to the neighbors), to which the learned voice of the robot suggested that I turn off the modem, then the girl will reboot her equipment, I have to wait 10 minutes (their equipment cannot reboot faster) and, if the problem is not solved, call them back again. But she must make up her mind!

Of course, nothing worked, I called MGTS again and even managed to talk to technical department, surprising them with the fact that the Wi-Fi of the equipment given to me is complete ... In general, none of the "specialists" of MGTS began (or could not) delve into the settings of their own router. They also do not know that the equipment installed today may well not work until zero hours, and the only thing I have achieved is drawing up an application for the second departure of the master. Departure costs 60 rubles and he will arrive only after 2 days, before in any way. The fact that I need to work and without the Internet I am like without hands is my problem. I managed to recapture a fee of 60-something rubles, indignantly and saying that this is a jamb of MGTS and I will not pay for it.

The next day came, at a few minutes to midnight, the router flashed red for me, short beeps appeared in the handset of my home phone, and at about 0.20 the Internet went on and the phone worked completely. I assumed such an outcome, but for some reason no one at MGTS knows how their equipment works.

The next day, I received a call from MGTS with another stupid question - for what time was the master's departure scheduled for me. To this I replied that the problem was solved by itself, and their master got an excellent opportunity not to miss the next lesson at the vocational school.

Then a few days of peace and harmony came in our lives: the Internet worked perfectly, giving out its 10 Mbps, and we worked with it. But after 3-4 days the Internet was gone again. Phone worked, internet didn't.

As a result, MGTS Internet is good only when it works. In case of problems, hell awaits you, the complete incompetence of specialists and the lack of quality support.

This time I did not fill out an application, I decided to wait, and to my happiness, the Internet started working again in the evening of the same day.

Troubleshooting Wi-Fi

As I wrote a little higher, the Huawei GPON modem does not have an external antenna and a slot for connecting it. But what about Wi-Fi for residents of large apartments, with which this device cannot physically cope? Very simple. In the same way, at one time I solved exactly the same problem with a no less miserable ZTE router received from MTS for the operation of Stream.

In the photo - ZTE ADSL modem from MTS:

First of all, I bought a patch cord of the required length, connected it to the LAN-1 port of the GPON modem, and plugged its other end into the Internet port of the D-Link DIR-320 router with pre-configured Wi-Fi and switched to access point mode.

On the photo - D-Link DIR-320 router:

As a result, a second Wi-Fi point appeared in my apartment in a place convenient for me, the signal became 100% and the speed increased to the maximum.

The problems are not over: the rejection of the "Stream"

That it would not be so easy to refuse “Stream”, or the MTS Home Internet, I literally felt with my heart. For “going to the MTS office and returning the equipment,” as I was told at MGTS, is simply impossible. There are no MTS offices for a long time. Instead of them, there is only the sign "MTS", under which you will find the contractor CJSC RTK (Russian Telephone Company), in which the mess and incompetence have long crossed all conceivable boundaries. The only thing that an MTS subscriber can fearlessly do in these establishments is to change the tariff or replace the SIM card. In more complex issues, you will immediately see a complete stupor in the eyes of the employees of the RTC "MTS" salons.

And so it happened. I came to the MTS salon closest to me at 62A, Rublevskoye shosse, Moscow (Europark shopping center), threw the Stream modem on their table, explained the situation and heard in response that this salon was Stream modems does not accept. This is technically impossible. On a statement that I was told by 0990 " in any salon MTS "replied:" they say a lot of things there ... "They advised me to go to the service center on Polezhaevskaya and hand over the equipment there.

But no, I don't need it. I call MTS again at 0990, describe what happened and get an answer that in my area of ​​​​residence I can hand over the Stream equipment in this salon, they I have to accept it, and moreover, this is the only salon nearby that can do this (although judging by the MTS website, there are two more salons in my Krylatskoye area where I can terminate the contract with Stream). I politely asked how I could make the salon workers accept such a painful fact for them, but I did not receive an intelligible answer. I was only advised to visit other MTS salons in Strogino and Bagrationovskaya, but I replied that I didn’t need it, I want to be served in accordance with the officially received information at a point convenient for me and offered to throw their wretched modem into the nearest trash heap. For this, I was carefully threatened with a fine and even a court. Very funny. I don't even pay a subscription for it.

So, once again I return to the same MTS salon, again I hear a refusal, but I explain more insistently that it is their salon that is obliged to accept the router from me and close the contract with a refund. I immediately dial 0990 and hand over the phone to talk to the salon employee with the support service. They themselves call, too, "can not technically." This attempt to solve the problem also did not give anything, after the handset was handed back to me, the conversation was interrupted, and the employee of the RTK only with an intelligent conspicuousness stated that he could not tell me anything new.

I left the MTS salon again, called 0990 in a rage and said that I would not go anywhere else, I was their subscriber, and not an errand boy, made an application according to which they would resolve the issue with this particular salon, and then they would call me back and say when I can return to it and, without taking out my brains, calmly hand over the equipment in accordance with the official information on the MTS website.

Along with this application, I described the situation on [email protected] and began to wait. Ten days have passed. A girl phoned me and said the following: in the MTS RTK salon at 62A Rublevskoye Highway, Moscow, the database did not work, that's why they could not accept my equipment, but now the problem is solved and I can safely go and return the device and close the contract with Stream.

Arriving at the salon with a box, I heard only the usual “we do not accept Stream modems”. By God, I was ready to tell the girl Alesya everything I think about their company and attitude to work. But then she asked me to introduce myself and, apparently having been warned, agreed to accept the modem and hand it over to Comstar in exchange for a receipt. This listing deserves special attention. She tritely wrote it by hand, certifying it with the seal of the company [the scan below can be enlarged by clicking on the picture]:

All. About any closure of the contract and the return of funds for most August was out of the question.

In general, it is up to the ignorant subscriber to decide this question almost impossible. I had to write again [email protected] with a request to send a scan of the termination of the contract. Then I printed it out, filled it out, scanned it and sent it back. After about a week, the modem was “untied” from me, the rest of the money was returned (transferred to mobile phone), but no further response was given. The curtain.

Summary

Dear readers! If you have read this whole epic to the end, I already shake your hand. I survived it! Therefore, if for one reason or another you do not have the opportunity to connect to another Internet provider, get ready for a war with MGTS and similar surprises. Otherwise, it's better to avoid problems. Fortunately, there are options in Moscow. And the expediency of having a wired MGTS phone for the majority is already a big question.

Having received the Gpon router at the disposal of MGTS, setting up network access should be the next step.

And after the operation of the device is configured, the user will have the Internet at speeds up to 2500 Mbps.

Such characteristics and the ability to provide coverage with a large area provide good popularity for this.

Moreover, the provider itself offers fairly high-speed tariffs at competitive prices.

The principle of operation of the GPON router

The term GPON is a modern version of optical networks that allows you to develop tremendous speed - even more than a single ordinary user needs.

For any modern application, games and even 4K video, even 100 MB / s is more than enough.

However, with GPON routers, you can provide high speed internet not one, but dozens of users at once.

And the number of those who want to get the same fast and high-quality access is constantly growing - although problems can arise when using routers.

The maximum data transfer rate for most routers reaches 300 Mbps.

Features of the services of the MGTS provider (MGTC)

MGTS has been offering its services as an Internet provider in the Russian Federation for almost 15 years.

And the project to create a high-speed fiber optic network MGTS GPON was launched in 2013.

The company provides for its subscribers high speed access– the minimum package includes communication with a data transfer rate of up to 30 Mbps, the maximum - above 200 Mbps.

Rice. 2. Main page of the MGTS company.

At the same time, MGTS is a monopolist in the capital's market, also providing regular, wired telephone communications.

In addition to network access, subscribers can connect to digital television with over 200 channels.

And now, when the data transfer rate by the provider has increased markedly, the need for, which has been replaced by GPON routers, is gradually disappearing.

Setting up a router for MGTS

By concluding a contract with MGTS, the user receives a GPON router at his disposal.

The device is already configured to work with a specific operator and does not require additional actions on the part of the subscriber - just connect home (office) computers and mobile gadgets to it.

While the wireless connection is not configured (or reconfigured if it has failed due to a power surge, failure software or someone's actions), this way is the only possible one.

After that, the user is required to open any browser and enter the appropriate address value in the address bar.

It can be found in the contract from the operating instructions for the router, from the sticker on the device itself, or found on the network by the name of the router. This is usually 192.168.1.1 or 192.168.1.254.

You should know: You can configure the router even in the absence of the Internet. Although, if there is access to the network, the result correct setting will be clearer.

Entering the settings menu, you need to enter a password and login. By default, on most routers they are the same - admin.

Sometimes the MGTS operator sets its own values ​​- for example, mgts / mtsoao.

It is advisable to change these values ​​in order to prevent outsiders from accessing your network - although this can usually only be done with a password.

The connection type should not be set - it is already included in the router firmware. Now you should configure only the wireless network.

Setting up wireless networks

Before setting up a wireless connection, the user must check for availability, which can be configured on the tab (section of the main parameters).

This option is required for the correct distribution of IP addresses to devices connected to the router.

After that, you can go directly to the wireless access point setup itself:

1. Go to the wireless network menu;
2. Go to its main parameters;
3. Enable the network by checking the box next to the corresponding item;
4. Assign the SSID name (you can find it out from the sticker on the router itself);
5. Leave the rest of the settings unchanged.

Rice. 3. Setting up a wireless network on the MGTS GPON router.

Things to know: If there are other Wi-Fi routers nearby that operate on the same frequencies as the already configured router, you may need to change its frequency. In addition, depending on the distance of the device from mobile and desktop computers, smartphones and tablets connected to it via a wireless network, you can set the signal strength to high or low.

Configuring Ports and Wireless Security

It can lead to unauthorized people and even intruders gaining access to your network.

Therefore, one of the first steps when setting up a wireless connection is to set a secret combination of characters.

You can avoid this situation, and not reduce the speed of your Internet due to outsiders connecting to it, by doing the following:

1. Go to tab "Security";
2. Select the name of the newly created wireless point;
3. Change password value. All other parameters do not need to be changed - the wireless network will work without it;
4. Save the set configuration and exit the settings menu.

Rice. 4. Go to the security settings on the GPON router.

As a method for encrypting data, it is worth using a technology that reliably protects a wireless connection.

And when choosing a password, you should come up with a rather complex and at the same time memorable combination at the same time.

It is advisable to use for this words and numbers that are meaningful only to the user, but exclude dates of birth and names.

Problems with the MGTS network

If you have problems accessing the network using the MGTS GPON router and it is impossible to configure this device so that the Internet works again, you should contact the operator's technical support.

It is possible that the causes of problems do not depend on the user.

Although in recent times, with the transition from ADSL routers to GPON routers, the number of calls from subscribers about problems with access has decreased.

MGTS gPON quality review

Quality of installation of MGTS. The quality of PON technology. Feedback about GPON. Is it worth switching to gPON. optical provider. Optics in the apartment. How optical internet works. Why ONT is needed. When will MGTS turn off ADSL?

Video:

MGTS Gpon Wi-Fi Router Settings

With this step by step instructions you can change the settings of your Wi-Fi access point on the router in the MGTS network.

    Changing the settings of the ZTE831AII modem is carried out through a regular WEB browser (any: Internet Explorer, Mozilla Firefox, Opera, etc.). Using Internet Explorer "a is preferable. (Mozilla Firefox, for example, may display some menu items incorrectly).
    A modem and a computer connected to each other with a USB cable or LAN cable are an example of a small local network. Therefore, before accessing the modem menu through a browser, it is necessary that the operating system of the computer "see" the modem itself as a kind of network device. By default, the modem has an IP address: 192.168.1.1 (with a subnet mask of 255.255.255.0).

    WINDOWS

    You can immediately start setting up, through the subsection. For a provider such as MGTS, the parameter VPI should be equal 1 , VCI - 50 , as shown . Different providers may set different values ​​for VPI and VCI.

    Click Next and we are in the next one. Encapsulation Mode LLC/SNAP, a Protocol change from the "default" parameter, that is Bridging, to the parameter we need, that is, .

    Click Next and we are in the next one. Turn on automatic receipt IP addresses from the provider (Obtain an IP address automatically) and turn on the network address translation function, that is, put a tick in front of Enable NAT, as shown .

    Click Next and we are in the next one. Parameter session established by left unchanged, that is always online. After the initial connection, among other documents, you should, as a rule, have an envelope with a login and password. In field PPP User Name you need to enter your login, and in the field PPP Password- the password from the envelope. In the illustration, guest logins are also entered for such a provider as MGTS. Guest login - [email protected] , guest password - MGTS.

    If the modem and the computer are connected by a USB cable, no settings are required on the modem.

    SUMMARY

    It is necessary to note some features different modes settings. If you need to connect two computers to the modem at the same time, then the only valid setting option is the ROUTER mode. When doing this, do not forget that the last digit of the IP address must be different for different computers. That is, if, say, the first computer connected via a LAN cable, in the section [START\SETTINGS\CONTROL PANEL\NETWORK CONNECTIONS\LAN CONNECTION (right-click)\PROPERTIES\GENERAL\INTERNET PROTOCOL (TCP/IP) (select with mouse)\PROPERTIES] assigned IP address 192.168.1. 2 , then the second computer connected via USB should be assigned the address 192.168.100. 3 or 192.168.1. 3 (depending on how the operating system behaved).

    HALF-BRIDGING mode only works with computers connected via LAN cable.

    The BRIDGING mode is the least desirable, as it depends more on the behavior of the operating system. In the event of an accumulation of errors and defects in the operating system, this method of connecting to the Internet begins to fail in the first place. Although, if for any purpose you need the provider's IP address to be assigned to the computer directly and there is no network card in the computer, then this mode is the only possible option for setting up an Internet connection.